833 Colorado Genesis/1000 Service Centers

One of the worst service i have ever had in my life for... - meetrknow

One of the worst service i have ever had in my life for my car. I would recommend them to atleast have a mechanic with a minimum knowledge of how to change oil. I took my car for oil change. They changed the oil but the mechanic didnt even have the common sense to check back that there is no leak from the drain pulg. He replaced the drain plug half way threaded and I had oil leak all the way from there on. I noticed it at my parking lot that there was a huge oil leak underneath the engine were i parked the car. Then when i took it to another dealer he fixed it and said that the drain plug was not replaced back properly and as well he said they have over filled oil in the engine. Are you guys running a traning center with the customer car that comes in for service?. I reported this incident to them and for my surprise they told that in a very cool way that the drain plug would have not been properly place back and asked me to take my car to a nearest place to get it fixed. (Seriously !!!). And not ever asked a sorry for the mistake from their side. I have sent a mail to ther service person and he didnt even replied back for it. Very Very bad experience I had. Dont ever ever go to that place and get your car experimented by mechanics who dont have the basic common sense to check back if they fixed something correct. oil change is a simple thing and they mess up even with that without even realising the consequence of the engine itself going dead.

The service manager’s behavior was totally unacceptable. - Janjardin

The service manager’s behavior was totally unacceptable. He was deceitful and condescending. Not the way to treat loyal customers. We will not seek service there again. Too bad he plays such a short game in a world of creating long term loyalty.

Roger was my service advisor and he was great! - MrsBadGuy

Roger was my service advisor and he was great! He was super patient and answered all my dumb questions. The dealership is really nice and has great amenities if you’re waiting there for your car.