833 Colorado Genesis/1000 Service Centers

Up until this past week my experiences with this... - us007319

Up until this past week my experiences with this dealership have been good, especially with the service manager Keith. I'm not so sure that the dealership is to blame, as much as the Suzuki corporation. I had a problem with a seatbelt in my Suzuki - it was ripped straight across and I was very honest about the fact that my dog had been in my car for short periods of time, but I didn't think he had done this, because it was a straight cut with no bite marks. I had purchased the extra warranty on that car with 100,000 mile/7 years bumper to bumper coverage. At first they were not going to cover it, because they felt that either the dog did it or someone cut the seatbelt, which was absurd since I hardly had anyone in my car. Then Suzuki decided to make a good faith effort and said they would replace the seat belt if I would pay for the installation. I felt that was fair enough. Before I got that done, I traded it in at a Nissan dealership and I was upfront with the dealer about the seat belt and that I would get it fixed. Suzuki, however, withdrew their good faith offer when they found out I traded the car in. Instead of paying $140 for the install, I was looking at a $400 repair. I think they had a duty to follow through with what they said they would do - instead they lost a good customer forever. Here is the kicker - Nissan had already finished the transaction with me and had a signed form that I would take care of the seat belt. They had nothing to gain from this, yet they offered to install it for free!

Our car broke down in Durango while on Thanksgiving - Dawn

Our car broke down in Durango while on Thanksgiving vacation and we ended up leaving our car in the service department while we found another way to get back home in California. We had excellent communication with Beth in the service department, and when we decided to trade in our broken car for a new car on the lot, she put us in touch with Jarred. Another great experience with him as he helped us with the new car. Zach in the finance department was like the cherry on top of an already wonderful experience with Durango Motor Company. Zach found us the best loan option through a local credit union, was in constant communication via text, email, and phone, and sent us e-docs to sign, even through the Christmas holiday. I cannot say enough great things about this whole team. We are so grateful that we were taken care of so well through the holidays as we were home in California. Thank you, Dawn Huntsinger Los Osos, CA

I recently had my vehicle serviced at Durango Toyota. - erikatoro7

I recently had my vehicle serviced at Durango Toyota. The service was excellent from the moment I was greeted by Eddie . He greeted me with a smile and offering something to drink or snack as well as giving me options to wait or be shuttled somewhere. He was very helpful and courteous and the service was done within the estimated time he gave me which was very appreciated. Best experience I’ve ever had at a dealership. Everyone was kind and professional.

The work that was done to my car was amazing and the... - iskatelichay

The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!