833 Colorado Genesis/1000 Service Centers

Superior Customer Service - JWC

Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.

Complain and get fired - disappointed

My vehicle received service on 12/4/18. The problem reoccurred on 12/11/18. I called that day. The service person stated they would call me back either that day or the next. I waited. I did not receive a call on 12/12/ or 12/13. I called 12/14 and left a message. I called two more times on 12/14. I received a return call. I was told they would call me back shortly. They did not. I left one more message. I called 12/17, and was able to schedule an appointment in 11 days. Because of this, I responded to an emailed review survey that I was not satisfied with the customer service. So today, 12/19, the GM called. He did apologize for the lack of communication, and then he told me to go to another dealer. Apparently, if the service isn't great, you'd best not complain.

Bought my car here and brought it back in for service.... - tbone5

Bought my car here and brought it back in for service. Promised that it would be done in 1 day. Took 5? Left 5 messages for them to call back? When I picked up my car it was not even close to being repaired correctly.

Had some warranty work done and the service dept has been - hayday

Had some warranty work done and the service dept has been great to work with . Always get me right in the shop and the work was always done earlier than promised. And my Wagoneer is always nice and clean when I pick it up!

This dealership is great to work with. - brandon

This dealership is great to work with. All of the employees are very knowledgeable and honest. I would highly recommend this business!

Total Disappointment! - J. Atencio

This is no longer located at the old location at 505 S. Havana. It has apparently been absorbed by the Dodge dealership further south on Havana. If you are a Fiat owner I would look elsewhere for service! Made an appointment to have simple services done on my Fiat 500e. Needed tires rotated, air filter replaced, sunroof rails lubed... The service website allowed me to make the appointment, verified my VIN number and sent me on my way. After making the 45 minute drive to the relocated service area on Havana I was told they can't even touch the 500e because they aren't certified. They were at the old location, but not here which okay I can live with that, but if you can't service the vehicle don't let me make the freaking appointment! OR when you see it come up on the service appoints call the customer and let them know so they don't get up at 7:00am on their day off and waste 2 hours of their time only to be told "Huh I guess our website didn't tell you we can't work on those?" NO IT FREAKING DIDN"T!

Problems with transmission...solved!! - bt69

My transmission blew out @ 94,000 on my used KIA Sorento I bought from Larry Miller and I had purchased an extended warranty to 100,000. I also have all of my oil changes done @ LM KIA and there was a possibility given that I didn't get the transmission flush at the scheduled oil changes that my warrantee would not be valid, costing me thousands of dollars. Matt called corporate and long story short, my warranty was honored only costing me a little over the $100 deductible. He also worked hard to get it done in a timely manner and so far it works great. I am very grateful for the hard work and effort LM KIA made on my behalf, especially the work Matt did. Thank you!

New Management very Impressive - Rockies Girl

I was shocked when I saw the dealership under new management. The lot is so full of great car options and the new sales team really impressed me with their professionalism. Looking forward to buying my next car there.