833 Colorado Genesis/1000 Service Centers

SoOo, my dog was very happy to see my the other day and - gulfsidegina

SoOo, my dog was very happy to see my the other day and jump on my truck leaving some nice scratches on it. Today, I took my truck in for an oil change, and they took the liberty of buffing the scratches out, no charge!! So happy with the service there.

I live in Oregon and purchaced my vehicle from Lithia of... - Kip Mauldin

I live in Oregon and purchaced my vehicle from Lithia of Roseburg,Or. Visit Denver often as my kids and grandkids are here. Lithia has done all my service including tires and batteries since '06' They are 'hands down', the best. The people here in Thorton are typical of all Lithia dealers,(proffesional and courtious) I feel that any vehicle one buys from Lithia dealers any where would be a satisfying experience. I am certianly buying my next from them!

cheryl l. - cheryl99

What a great place to go and get service for your vehicle. The lube tech sascha does an outstanding job. Because of his fast and efficient oil change i will definatly come back. This was one of the best experiences i have had getting my car serviced.

Honest professional service - mreddix

Thorough and professional service. Ranks the importance of recommended service with strait forward facts. No high pressure sales tactics. Great service experience for my Dodge Ram 1500.

I brought my car in for it's first service and a concern... - Jason

I brought my car in for it's first service and a concern I had with some odd wear on the soft top. I arrived and Matt looked over my concerns and let me know what to expect. I stayed there at the facility, the typical free coffee/water/soda and a clean newer space with plenty of seating. The service was completed within the quoted 90 minutes. I was sent a link to a video explaining what was done and what the tech found with the top. This bit here was top notch! The video addressed my conerns and the dealership didn't just take ownership of all my concerns, they did one better. They took responsibility for the wear, and with Mazda USA offered to replace the top due to wear. The great part was one of my concerns with the top was user error. In the video the tech explained the correct way to close the top. I was slightly off, surprising since it's such a simple task but it was my bad. They didn't have the part in stock, no one in the state did really. So they had to have it shipped in and kept my car. They did provide a loaner car. There was a delay in shipping and the repair took longer than originally quoted. No problems here since it was communicated and I don't know a dealership that can control the weather. When I was able to pick up my car it was a full 7 days later 3 more than originally quoted due to delays. All was handled correctly. On inspecting the car there was some damage to the paint. This is where it gets even better. They addressed this issue directly and with the same professional manner they did my original concerns. I had to schedule another appointment to bring it back to have it sent to the body shop. When the body shop got my car Mike, the service manager, contacted me directly and offered a couple of solutions which is great. Explained the pros and cons of each and gave his suggestion but did allow me to decide on what route to go. I'm happy to say I've got my car back and I'm thrilled for having such a great experience with a dealership service department considering how much of a bad rap they've gotten. I will be going back.

I drive my Mercedes in for recall repairs only to pick it - Avance1$

I drive my Mercedes in for recall repairs only to pick it up and it totally shut down.i meet 3 other Customers In which the same issue happened. I just met another customer of Mercedes from BBB in which we drive the same truck and Mercedes messed his truck up in like fashion. Only for operation manager and shop managers to act as if we damaged our trucks. Even the desk reps knew these guys messed up our vehicles

Kasey was very gracious and understood I needed a... - drnmontalto

Kasey was very gracious and understood I needed a warranty repair and was travelling and living in my Sprinter which I realize service can be very delayed in getting done. She was able to get my repair done and get me on the road which was incredibly helpful and much appreciated. Outstanding help for a van life traveler.