829 Colorado SRT Service Centers

I took my tow truck into Reliance a few months ago, the... - stevefutterer

I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email majortorque@gmx.com one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.

The whole team is extremely thorough - DentonLM

The whole team is extremely thorough, with great attention to detail. They are process oriented in the systematic approach to problem solving. All of them are good listeners, which helps to resolves issues with your vehicle. It is rare to find this level of expertise.

good service; - judy

I feel that I always get good work done there and have not had any bad experiences with the mechanical department. Workers are friendly and appointments are within a reasonable time.

I was treated professionally & repairs were great. - Cintoncfaubion27#

I needed an oil leak repaired, along with a few minor things. Dealership made sure my warenty was currant. They were a few days away and then the cyclone bomb hit Denver. Dealership called explaining they lost power and was going to take longer. No problem had another vehicle. The curtesy driver was great! Dealership called when ready got me out quickly and everything is working fine.

Amazing dealership! - Priscilla

Amazing dealership! Got my first car here and couldn’t be happier with the chose I’ve made! The team was welcoming and overall great!!