833 Colorado page11 Service Centers

Stay Away - Rj23

I purchased a 2007 Volkswagen Jetta from them it's a manual and in the two years I've had it the clutch has gone out twice. I took it back to them the first time and they were rude and dishonest. This was after I talked with them over the phone several times and they acted as though they would work with me. Eventually they said they would fix it for about $1200. This place is a joke they overcharged me for my car and bottom line these people are dishonest and fast talkers. Any review on here that is good is probably made up, I would not refer my worst enemy to this place.

This was the best car buying experience I've ever had! ... - Carter N

This was the best car buying experience I've ever had! Colleen is wonderful to work with and I will recommend her and the dealership to anyone who is looking for a car.

Never pick up the phone - EddieBready

I’ve called Alfa Romeo multiple times today, and last week still no answer. I need to get my car serviced asap but there’s no answering.

kimber smythe (finance manager)is only interested in... - co

kimber smythe (finance manager)is only interested in selling car and service. very hard to communicate and reach out. don't care about how you do after selling. worst dealership. don't buy your car here and kimber smythe is horrible.

Feel so wronged and hussled for over almost $1,000. - Elizabeth Avery

Feel so wronged and hussled for over almost $1,000. Took our vehicle in for a broken A/C. They advised that a condenser was punctured and needed replacement and that should fix the issue. We picked the vehicle up and the lady said it's all fixed but the A/C should take a minute to kick in but it's working. Had a quick drive and it never blew cold but it was also towards end of Friday business so just drove home. Monday brought the vehicle back as it was definitely still blowing hot air. They advised they'll check it out again. A week later, get a call that they further more thoroughly diagnosed there is a punctured hose that is leaking air so that is why the A/C is not fixed however this is common in old cars but now an ADDITIONAL $2,200 repair. So, if this is common, why was this not assessed in the initial diagnostic when we came to a Jeep EXPERT to tell us what needed to be repaired to fix the A/C? Why would you not double check all related potential issues and talk a customer into a repair that wasn't going to fix the issue they came to you with. Now, out $900 for an unnecessary repair. Of course we would have never repaired it if the dialogue was we think this is the issue but of course we didn't FULLY DIAGNOSE THE ISSUE FROM THE START there could be something else. We would have to have just not repaired it, saved ourselves over $900 and the of course their words "understaffed staff's" time in fixing our vehicle. Feel beyond ripped off and sick about this waste of time, money, and level of service. My family members and I have been loyal Berthod customers for decades. Not only purchased so many vehicles as well as been loyal in many big service jobs. SO disheartening to have this outcome from a dealership we've trusted and been such good customers. Beyond disappointed this was our situation with no apologies or customer service in attempting to rectify this situation.