647 Connecticut GMC/1000 Service Centers

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

From the scheduling to have my car serviced to picking - john s.

From the scheduling to have my car serviced to picking the vehicle up was so easy. The staff was courteous and friendly, Excellent customer service!

Mike’s the best! - Chef15

I’m so excited to drive my 2019 Kia Sportage, Michael Khan knew exactly what I was looking for and he was very helpful and caring.

Always a great experience in sales service and parts. - shirin.ebari,edu

Always a great experience in sales service and parts. This dealer contributes time, people and funds to the community. I like that.

Service dept, was great with setting up appointment that - Dawg

Service dept, was great with setting up appointment that I asked for. Brought truck in and was greeted and truck was taken in for service. Truck was serviced and returned in a good amount of time. And the doors were lubed, to quiet them while opening or closing the door.

There was a module malfunction on my 2019 Ford Explorer - mjrtbs

There was a module malfunction on my 2019 Ford Explorer which required towing to Steven’s ford Lincoln early afternoon Saturday 11/19/22. Kevin Bartolo and service advisor Chrystal quickly had a service tech identify the problem as some type of sensor. A sensor was located in inventory, installed and tested by service tech Jay and within an hour we were back on the road to a grandson’s sporting event at Brown university. A competent group of people that fixed a problem in short order so a family traveling only had few minutes anxiety about a vehicle malfunction. Thank you to Steven’s ford Lincoln staff for their tenacious approach to a problem that made the day a memorable one with a slight problem.

Took vehicle in for dealer to look at parasitic battery - walt242us

Took vehicle in for dealer to look at parasitic battery drain issue, made the "mistake" of asking service attendant for documentation showing that I dropped off my vehicle. The assistant service manager, Alyson Santos interjected himself into my interaction with service attendant - asking "if that was your fist time at at dealership? You are acting like you have never been to a dealership before." In all my decades of having my vehicles serviced "at dealerships", I have never had an encounter where the staff was so blatantly rude, condescending and belittling. I have purchased two vehicles from this dealership, however, I will not be purchasing a third from them. Interesting enough, I took my vehicle and left and went to another Subaru dealer whose service attendant had absolutely no issue providing me with proof that I dropped of my vehicle for servicing.