648 Connecticut Hyundai/1000 Service Centers

Very pleased with service and courtesy given to us as a - quip1

Very pleased with service and courtesy given to us as a customer. Reliable service is greatly appreciated. Thank you JV.

There was a module malfunction on my 2019 Ford Explorer - mjrtbs

There was a module malfunction on my 2019 Ford Explorer which required towing to Steven’s ford Lincoln early afternoon Saturday 11/19/22. Kevin Bartolo and service advisor Chrystal quickly had a service tech identify the problem as some type of sensor. A sensor was located in inventory, installed and tested by service tech Jay and within an hour we were back on the road to a grandson’s sporting event at Brown university. A competent group of people that fixed a problem in short order so a family traveling only had few minutes anxiety about a vehicle malfunction. Thank you to Steven’s ford Lincoln staff for their tenacious approach to a problem that made the day a memorable one with a slight problem.

Took vehicle in for dealer to look at parasitic battery - walt242us

Took vehicle in for dealer to look at parasitic battery drain issue, made the "mistake" of asking service attendant for documentation showing that I dropped off my vehicle. The assistant service manager, Alyson Santos interjected himself into my interaction with service attendant - asking "if that was your fist time at at dealership? You are acting like you have never been to a dealership before." In all my decades of having my vehicles serviced "at dealerships", I have never had an encounter where the staff was so blatantly rude, condescending and belittling. I have purchased two vehicles from this dealership, however, I will not be purchasing a third from them. Interesting enough, I took my vehicle and left and went to another Subaru dealer whose service attendant had absolutely no issue providing me with proof that I dropped of my vehicle for servicing.

Routine service on my 2023 Outlander. - jjjwwwlll

Routine service on my 2023 Outlander...Jenny was great from appointment thru delivery, kept me informed, priced as quoted, fluids topped off n/c...vehicle was clean when picked up...asked to set next service appointment, just like the dentist...very happy will be going back.

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

They are a total rip off!! They charged me double what... - mcheals

They are a total rip off!! They charged me double what it would have cost me anywhere else on a simple repair. After having the repair completed I called around and even the dealership gave me a price of $100 less. I called to question this after the fact and they admitted to marking up the price on the part by about $60 and charged $80 for labor on a five minute repair.

Wheel Install and Alignment Service - 2013AudiA4

After getting a few quotes, I found Torrington Hyundai had competitive pricing on getting new wheels, installing them and performing a wheel alignment, so I decided to go there. I went for a 1pm afternoon appointment, they got me right in and lifted the car to do the service. I brought work with me since it was in the middle of the say and was able to work while my car was worked on. Connected to wifi very easily, and the service waiting room was quiet, clean, had TV and water to make a comfortable experience. Larry was helpful with letting me know it would be a couple hours and they held to that. The appointment was 2 hours and they didn't run late.