647 Connecticut Maserati/1000 Service Centers

Service department is something to be desired. - cincinb79

Service department is something to be desired...Hum... Not quite sure how this works. Something has been drawing the battery from the time I purchased the truck in 2017 from Charles Toyota. Went through several batteries, and several deployments. Now that the truck is out of warranty, they finally found the frayed wire from the starter that they installed at my experience of over 400 bucks. Maybe the starter will work???? Maybe they finally found out what is drawing the battery, I hope so. Truck has less than 12000 miles on it because I am afraid of being stuck somewhere with a dead battery. Time to trade it in while it is able to start.

service dept rip is a off charged for work not done I was - joemoney327

service dept rip is a off charged for work not done I was under warranty which was a third party (sold by The GM Dealer) they said my pump needed to be replaced the car was in for other work gave me a story all the work done under warranty would have cost over $3000 and I only had to pay $250 never going back.

We recently purchased an extended warranty on our 2022 - racherosin

We recently purchased an extended warranty on our 2022 Escape. We worked with Bill Johnson who's a professional in every respect. Great experience which is why we drive over an hour each way to have our car serviced in Danbury.

I trust the opinion of this dealership. - crystalstar926

I trust the opinion of this dealership. Art Azzarito in Service, makes the difference, always...I needed a part, and was so happy it was ready in no time. Corey Henderson, General Manager, thank you so much for always following up with me. Never enough Kudos to you both. I appreciate.

The quality of the service department has significantly - RocketMan

The quality of the service department has significantly declined since I purchased my vehicle 8 years back. Early on the service was prompt and courteous. My last appointment required a 3 hour wait for an oil change and I made an early appointment to avoid any service backups. So this will be the last time I bring my car for service here. Do not know who is to blame for this decline, but damage has been done!

CT's Own - Local and Convenient! - XC70_#1_Fan

Great for non-warranty Volvo service. I've been using them exclusively for for service over 25 years, having purchased many used Volvos there also. Always got great deals.

I came in with my honda for a timing belt and water pump.... - RRPR420

I came in with my honda for a timing belt and water pump. The service department was fantastic. they treated me perfectly. my car was fixed right the first time and on time.

Was complaining to a coworker about the high cost of my... - 4driver4

Was complaining to a coworker about the high cost of my upcoming timing belt service. He commended Coventry. They quoted about half what the dealer wanted. Car runs great. What a relaxed and friendly atmosphere too.

I believe that the staff and customer service is - Denjohn

I believe that the staff and customer service is absolutely fantastic. The servicing of the vehicle was done in a timely manner and I am a very pleased customer.

They need to pay attention to details or they will be - KELLBEE

They need to pay attention to details or they will be losing more customers. I brought a new suv in 2022. I was happy until i got a leak, took almost 2 months for them to fix, waiting on parts. Then less them a year later it was pouring in water again. But, was leaking for a while but didnt noticed it until we saw water stains in levels. Service department said i had to pay for them to check it out. It was in same spot but they said it was something else. I made a fuss and they said they would fix it under warranty. Smh. Same spot, same leak. When i picked it up. It looked like glue on outside of vehicle in cracks as if they just put it on to please me. Brought my car to collision department and i said i needed a rental (truck) when i bring it in to my appointment. When i got there they only had cars and i needed to go to work. They said they will call me when a truck comes in. Never did i have to call them for 2 days. Picked up my vehicle and notice new damage and new scratches. When i confronted Chris he apologize and said he thought he told me that a part was not in and it will be replaced. But he had to she the other damage. After he looked he said he will order the rubber trim that was ripped whlie in their care. 3rd and final time i will give Crabtree my money i got a quote for 4 new tires and when i wrnt to pay for it it was 140. More saying taxes and fees. When i got quotes from other tire places they made it clear what the walk out price is. Smh saw tires and they looked old. I address it and was told it was the salt on ground of why tires had white on the it but all they needed to do was clean my tire and wheels from greese/glue or whatever. I just drove off after i was told to go through a car wash by the service department. I drove off and car was driving to the right and wasnt before i dropped it off and paid for balance and alignment. I was told i had to wait over a hour for them to cheak it out. My point is they need to double check the work before you say you arw finish fixing someones car. PAY ATTENTION TO DETAIL, IT MAKES THE COMSUMER FEEL LIKE THEIR BUSSINESS IS REALLY APPRECIATE. But this tops it all, when i voiced my disappointment to someone they sent me to a nasty, sarcastic and rude financial guy John something. I had to hang up on him because he wanted me to take a free car detailing and i didnt want it. I had just did it. What i wanted to do was let Crabtree know they do messy work and they need to PAY ATTENTION TO DETAIL. AND STOP TAKING PEOPLE MONEY IF YOU ARE NOT GOING TO DO THE JOB CORRECTLY. SMH