648 Connecticut SRT Service Centers

Car maintenance and Service - Julie

I returned to Dowling Ford to purchase my used 2012 Ford Fusion 3 years ago. I trusted them as a family owned business. I generally do not trust car dealers. However, they are different. They know and care about their customers. I have returned for oil changes and car maintenance because first my car was under warranty and then my car repair garage closed. The service department is highly trustworthy and good. They did not charge me for a new battery last year, because it should have had a warranty to last longer. They gave me a free oil change one time, because they need to keep my car an extra day to do some work on it! They have provided me with free loaners twice. Thank you Dowling!!

I had an issue with a 2022 4Runner with 31K Miles that I - Lordjesus3

I had an issue with a 2022 4Runner with 31K Miles that I just purchased ( Still under Warranty) Brought it to Dowling and had it looked at. My previous vehicle was a 2007 Rav4 AWD. The Rav4 is Automatic AWD, or you can press a button to engage it from a stop, the 4Runner is quite different with a sequence that you must go through (some what confusing) to engage 4Lo/4Hi/2Hi/DAC/ATRAC. To make a long story short I was trying out the different systems and I got stuck in 4Lo and I could not get it out? Drove it in Reverse, than Forward (In 2Hi) but it would not disengage? So I called Dowling's Service Department while in the car for help and I get this guy Pat to ask for some guidance, and what do I get? A really nasty person talking down to me, telling me that I'm looking for trouble and that he was not going to help me!!! All I have to say is, this guy needs a Vacation! Completely disrespectful, Arrogant, full of himself (He said I have 37 Years of experience) BIG DEAL DUMMY! When you talk down to people, and not offer help you should be FIRED! Last time I'll go to this dealership! YOU SUCK! This is directed at Pat! Matt, and Chris where very good!

Positive experience - 8952

Can't say enough about the quality of the service and parts staff at Bradshaw. Pleasant and professional, they are a joy to deal with. Waiting area is spotless, fresh coffee available and everyone greets you with a smile. All this and quality service, too! Thanks!

I've been a customer for 25 years--leasing, buying,... - Christine

I've been a customer for 25 years--leasing, buying, servicing, and occasionally body work. From Saturn to Mitsubishi, the customer service has been consistently excellent.

Keith & Peter were excellent dealing with my FIAT... - karrfiat

Keith & Peter were excellent dealing with my FIAT ABARTH. I had complained of a noise coming from the car and indicated that I was concerned about driving it to the dealership. They came out and drove the car. Having them come out really reconfirmed my appreciation for purchasing a FIAT from Fiat of Fairfield. Thank you again!

Horrible customer service. - Adelaida

Horrible customer service. Employees are very disrespectful especially Dave who’s in charge of repairs. He especially likes to talk down and belittle female customers. We bought a 2018 jeep in 2020, the dashboard started to buckle a few months after. We put in many claims for this issue as well as an issue with the rusted paint with Tracy, an Employee who no longer works there .We were told by Dave that Tracy took all of our files when she left and they have no records of our claims. They refuse to repair the issues. We will never purchase another Jeep from Fitzpatrick Dealer or recommend them to anyone.