650 Connecticut SRT Service Centers

i wish i could give no stars, i have had an encounter in - Jen

i wish i could give no stars, i have had an encounter in the past with the manager Phil in service and i thought we spoke and moved forward. apparently he just wanted to wanted me to delete the negative review. I scheduled my vehicle for an issue with the hot Air blowing when the AC was turned on. Fairfield service did a diagnostic and said i needed a new compressor. I took the vehicle to get a second opinion from a licensened dealership (after purchasing a compressor) and they said thats not the issue. However, i already purchased it and told them to install. At this point i have paid for the diagnostic at Fairfield (which was wrong), a new compressor and labor for installation but still have the same issue. We try to reach out to discuss the matter with the service manager (Phil) and we get no response. Therefore a review was written about the poor service, communication and wrong diagnostic. Finally i get a call and Phil focuses on the review not asking to bring the car in to look at it, gives a free oil change and we move forward. So the problem still exist i schedule the appt online and receive a cancellation a day before the appt. I do not get a call as to why just an email that says the appt was cancelled. I call the day the car was suppose to be brought in and the receptionist says the manager should call. We never receive a call and i had to call two more times for the receptionist to say the part isnt in… which i am confused about since the car was not brought in to be seen. Then i call again and she goes to the back to talk to Phil and see what is going on. She comes back to say Phil said you preciously wrote a bad review so take the car somewhere else. Phil never called and said anything he just cancelled and shared this message with the receptionist. Completely unprofessional. I bring the vehicle to another licensed dealer and they find the issue in 10 minutes. The only thing that was wrong is the fuse box. The dealership said jeep in fairfield should have tested this and knew it immediately thats what the diagnostic is for. At this point we were out a ton of money for the diagnostic to be wrong, Phil to be rude and not try to check the information that we provided to him. Save yourself and go somewhere else I also sent an email to the owner and have not heard back from him so it shows how much they care about customer service So here we are with all these fees from different

I found my experience at Gengras Ford to be most - Jhomamah

I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.

Highly recommend this dealership. - ARTIMID

Highly recommend this dealership. I was driving through on a road trip and my car started flashing lights and "for safety" disabled all the safety features... But, even though they were super busy they were able to squeeze me in and check the most common issues and give me a diagnosis when it didn't turn out simple. Sadly, the part would have been in the next day - and while I really wish I could have had it done here, I just couldn't stay in town due to work the next day and the need to drive 3 states away. For reference, I did go to another dealer who told me before when things went wrong and was told: "No, we won't even check it. Make an appointment for another day." - This dealership, I personally feel, went above and beyond to help an out of state person in trouble. I greatly appreciate their assistance here and assurance that my vehicle was still safe. After getting back into my own state I was able to make an appointment with my local dealer to get the work done at a later date (though probably not at the same forgiving rate). I'd really not have felt very safe driving without concern that my engine was going to explode or something without their help. If I'm ever in CT again for a longer time and my car needs service, I'll 100% be bringing it to this dealer. Heck, they even offered to wash my car still.

I give them zero stars if I could. Awful customer... - LM

I give them zero stars if I could. Awful customer service. Gengras doesn't care about former Crowley VW customers. I did purchase an extended warranty and paid $900 for a total care plan that included free oil changes, inspections and tire rotation. Gengras won't honor those of us who bought the total care plan.Will no longer be bringing my Tiguan there for any services now. Gengras maybe you should rethink your policy ... you just lost all my business.

My wife has a xc70. - Bartwilliams1985

My wife has a xc70. Tried to upsell me on "needed service " Brought the car to a indy dealership. Had a full inspection. Car didn't need stated parts gor $1700. Another rip off service dealership.

I’ve leased my Volvo XC90 for three years and I’m now - KrisP

I’ve leased my Volvo XC90 for three years and I’m now buying it off a lease. It’s been the perfect car and I love it. Today I brought it into the service center and got the same quality service I have for the last three years. They gave me a ride home after I dropped the car, and picked me back up when my car was done. Everyone I came in contact with had a great attitude. They make my car maintenance completely hassle free.

Awesome, very courteous ,friendly staff, very clean , and - lynn61058

Awesome, very courteous ,friendly staff, very clean , and always a pleasure to do business with.

Worked with Stan he was beyond a great help and he helped... - Bsk9753_1990

Worked with Stan he was beyond a great help and he helped me the time that I needed him the most. He was always honest and helpful. He made me felt like the car was mine before I even purchased. Work with him he’s beyond great.

I used this dealer for my routine services an thought i - lindaedmonds0325

I used this dealer for my routine services an thought i could trust them with my 2017 Lincoln MKZ. My check engine light came on at 70,000 miles and I was told i needed new spark plugs. 500 dollars and one week later the engine light was back on. Now i am told I need a new engine. It is under warrenty so we say lets get it done. 3 days after getting my car back I am on my way to Baltimore to board a cruise for my 50th birthday when my car starts smoking immensely and the thermostat reads Hot. I had to pull over on the busy freeway with a 3 year old and 5 year old in the back seat. My coolant was leaking all over ground and I had to have my car towed to a ford dealer in Maryland. Turns out the coolant hose was not put on correctly from the engine replacement. 873.00 it cost to fix and Girard Ford would not pay me back on penny. I trusted this dealership and I thought customer service meant something to them. Everyone one makes mistakes we are all human but it is inhuman to know you are in the wrong and not try to make it right. This company did not even offer me an apology and the service manager refused to even speak to me.

Had my Rogue serviced cabin filter, air filter, great - halakhader.hp

Had my Rogue serviced cabin filter, air filter, great service quick even had car washed and vaccum. Bill and Danielle were great everything went thru smooth. thank you Jose also for your help

Too many service issues to recommend them. - KL

Too many service issues to recommend them. Caitlin is a friendly service advisor, but that's about the extent of it. I brought one vehicle here to fix a one inch lean on the vehicle, which they couldn't fix so they 'reset it', and it started again two days later. Brought another vehicle here that smoked on every start up and had a few other issues that were repeatable every single time, got the "unable to replicate it" line when they finally looked at it *more than 48 hours after my scheduled appointment time*, and as I paid my diagnostic fee and started my truck up to leave, wouldn't you know- it did all the things right in their parking lot. They either can't/don't want to fix my vehicles, so I will find another place to service my cars.

We have been using Grand Prix for many years and will... - animals6

We have been using Grand Prix for many years and will continue to.When we bought our daughters car and grandsons car we went to Steve who checked them out and we were told that yes they might need small repairs due to the age of one of the cars but since it was a first car it would be good for his needs.Needless to say we bought it and three years later we can not complain.All of our family cars go there to be repaired and we have never had a problem, in fact my daughters car died so she thought after school one night. She called grand prix and their tow truck came out and checked out her car. over the weekend she was in Ny where she had bought and didn't need a battery.The man that took the time to fix the battery and make sure she was safe in an empty parking lot told her to check with Joe in the morning. Most places would have demanded their money up front, but being the type of people they are she wasn't charged. They take good care of their clients and it feels like family. When the time is right this is the place we will buy our car as we trust everyone who works there.

Been a customer for over 25 years! - Ken

Been a customer for over 25 years! Outstanding fast service! Excellent communication! Great Dealership! Highly recommended!

Brought my truck in to address some small issues. they... - CAT Trucking

Brought my truck in to address some small issues. they were the best. in and out quickly. price reasonable. kept my truck clean. I have been to a lot of dealers and H&L Chevrolet is by far the best.

Great dealership--Sales and service both top-notch-and... - rsellew

Great dealership--Sales and service both top-notch-and know their product..Would highly recommend them to anyone interested in a Ford product. Fine American product