648 Connecticut SRT Service Centers

I met with Phil Whiteway, we discussed the service visit - ediluigi

I met with Phil Whiteway, we discussed the service visit and he was specific and accurate and made all his commitments. Phil did a great job keepimg me informed and getting me done on time.

great customer service and friendly. I was told my car... - lortiz0415 lortiz0415@comcast.net

great customer service and friendly. I was told my car would be ready within 1 hour and 45 min but done 30 mins earlier.

Best oil change experience - NotaJeepGirl

Went here for a free oil change. The representative Frank (chuck norris) was so friendly and funny that our hour wait felt like 20 minutes. He was honest and real and had us laughing our butts off the whole time. Should start mentioning him as a perk to getting your car serviced here. Great guy

George and his crew are great. Took care of everything I... - Redsox34mvp

George and his crew are great. Took care of everything I requested in a fast time. Highly recommend for any vw service needs. Thank you

Frozen Latches - Roaring422

I recently purchased a 2015 Ford 150, The latches on my door when frozen, would not let me close my doors.I called the dealership, Ed the service rep, told me to bring it in. An hour later i arrived at the dealership and was informed there was a recall for the latches on my doors and they will fix the problem right then and there. After waiting for the job to be finished my truck was finally fixed. Everybody involved, did a great job. Thank you Ed

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I have owned my Smartcar for over two years. When I... - foxyfoureyes

I have owned my Smartcar for over two years. When I first bought the car, the cars were hard to find, but Hoffman found exactly what I wanted. Although the Smartcar does not need to be serviced often, whenever I want an appointment, I am able to get one on the date and at a time of my choice. The people who work at Hoffman are friendly, accomodating, and very thorough. At my most recent appointment, the service person noticed my tires needed replacing. I knew the tread was worn, but the service person made sure to actually SHOW me how worn it was, rather than asking me to take his word for it. Hoffman keeps me up to date on information concerning my Smartcar via email. I would recommend Hoffman to anyone who wants all-around great service at a good price.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Flexible scheduling, accurate estimates, quality work,... - TLB 1

Flexible scheduling, accurate estimates, quality work, clean car at time promised. Customer lounge nicely furnished and comfortable. Use of text messages to inform and alert customer appreciated.

Joe and his service team were incredibly professional and... - gdwn14

Joe and his service team were incredibly professional and the most reasonable dealership in the New England region. Would definitely recommend them to anyone who owns a LR.

Service was top notch with maegan, from start to finish - Yomama

Service was top notch with maegan, from start to finish the process was smooth its good to go into a dealer and not feel intimidated as a woman nice to see women in the business keep up the good work I will be back for sure