649 Connecticut SRT Service Centers

6/5/25-came in at noon for a scheduled oil change. - n1sqb

6/5/25-came in at noon for a scheduled oil change. Drove through the service door to the service writers area as usual. I stepped out of my car. I was standing there for 12 minutes without a single acknowledgment from the 3 service writers who were sitting there doing nothing. Eventually one of them asked me this in these exact words-“are you a customer not being helped?” I replied “ for the last 12 minutes yes!” Unreal. Then I asked how much it would cost to have the spark plugs changed on my 4 cylinder Terrain. $660 was the quote. She did not know that I was quoted a much lower price when I called a few weeks ago. I came here out of need since most other places near me were booked for weeks. If you know what’s good for you, stay far far away from this place. Never again…

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

service on a Ford Escape - jarek

i was very satisfied with all the service. Todd was very helpful, polite and informed me about all the parts and pricing ahead of servicing. I will definitely bring the Escape back again to this dealership.

Tried to schedule service on my two vehicles for the same - Victor

Tried to schedule service on my two vehicles for the same day but for whatever reason not allowed. Ask to speak to a general manager, left a message on mailbox and no response. Wondering why their rating is so low? 🤔 I found the answer!

This dealership is well run and meets or exceeds my - Pattioc136

This dealership is well run and meets or exceeds my standards in providing service and support.

I had the pleasure of having my Benz serviced by Carriage... - Luie

I had the pleasure of having my Benz serviced by Carriage House & was excellent in all facets including the quality of work & the manager’s assistance in solving my maintenance problem.

i have purchased 3 cars from them and had all service... - vasillopulos

i have purchased 3 cars from them and had all service done there. today was the worst: the service receptionist barely new what she was doing. the parts mgr was misinformed and rude. he argued with a customer about a tire rotation. when i pointed out an advertisement that promised free rotation, he told me to mind my own business. as i recently bought $700. worth of tires, it was my business, to say nothing regarding false advertising. these people were new since my last oil change. also, oil changes include washing and vacuuming. not today. in the past, when the wash guy was out, jillian antonino took it upon herself to clean my car. these people need to be reminded that customers pay their wages and they are not doing any one a favor by doing their jobs professionally.

Michael Mitsubishi only recommended repairs that were... - Customer Ed

Michael Mitsubishi only recommended repairs that were needed, and told me that several repair items I thought needed doing were unnecessary. They could have easily recommended those repairs and made easy extra sales on them, but they did not. I was very impressed. The work was performed quickly and was right the first time. The price for the service was very good, and was less than I was expecting at a dealer. I am very pleased with their service, and will definitely go back there, particularly to Shirly Green for the next service.

Iwanted to wait until my truck was fixed before writting... - pinklady6000

Iwanted to wait until my truck was fixed before writting this review. This dealerships Service Manager was extremly mean and unprofessional. The only person who was understanding was a young man by the name of Evan. Service manager was so degrading I called Toyota Corp. at which time I was directed to Toyota of Colchester who were so amazing and kind. My Tacoma had a recall for a new frame and Service Manager Chris D. in Middletown refused to take care of me. I have had 3 Toyotas and have never had to deal with such a mean condescending man. Never would I recommendthis dealership. The only reason for 1 star is because of the kindness shown by Evan.

A good car buying experience - pennyty

Brought my car in for service. Before leaving took a look at the Murano in the lot. I had been considering changing to a SUV for while. Jose came out and greeted us. He was very helpful, friendly, professional and knowledgeable. He worked with us to come to the agreeable terms for the purchase of the vehicle. I would recommend him to anyone. Good Job!

Absolute terrible service. Service manager did nothing to... - Allweatherllc

Absolute terrible service. Service manager did nothing to try to resolve issues with my truck. If your looking to purchase a Ford do not go to Mitchell selig Ford

Very good service, especially considering and on time - enigohossian

Very good service, especially considering and on time scheduling. Recommended highly for all VW customers.

Service - Sharon Ed 22

We drive all the way from Brookfield to Litchfield to have our Volvo serviced. We love and trust Steve Norton. He always takes care of our problems. He always manages to fit us in somehow, even when it appears that he's full of cars to be repaired already. Ed in parts is helpful,too. Wouldn't go anywhere else. The Baldwins

We had a great experience with Jordan and the ModernMazda - rob

We had a great experience with Jordan and the ModernMazda team in an emergency. Took our old Mazda in and at 5pm it was clear it had died. Jordan was sitting at his cubicle, and I asked - so, "what do you have on your lot" and Jordan sprang into action with humor and dexterity!. We looked at the selection, he balanced our needs with us, back and forth, and just led us to a good car in no time. Made the deal and after a few days it is clear we got the right car in the right situation. Comfortable and relaxed sale in a stressful time. Many thanks.

Monaco Ford always has a great selection of vehicles on - VLSL

Monaco Ford always has a great selection of vehicles on hand. Sales staff and service staff are always friendly and helpful. The mechanics are top shelf.