650 Connecticut SRT Service Centers

EFFORTLESS, SEAMLESS, SMOOTH, MAGICAL - MISSPEARL

It was love at first sight when I found Miss Pearl on Carfax.com. The time was well past midnight when I saw her and immediately inquired. Within seconds I was talking to someone on the internet team at NB Auto. One never knows what they are getting themselves into (especially as a female) with internet car sales and there wasn't a single moment that I was hesitant or mistrusting with Jeff and his team. It was the most effortless, seamless, magical and meant-to-be car purchase transaction I've ever experienced EVER. Jeff had my back the ENTIRE time from my arrival to the shop, through financing and even with a follow-up alignment. I couldn't be happier with my new car and the process I experienced to make her mine. You are in awesome and safe hands with these guys. I highly recommend them to anyone searching for their new car love. Thank you so much again to Jeff and the NB Auto team.

The best Audi dealership around . - Mdaoud31189

The best Audi dealership around .. The entire team is just fabulous.. I have bought few cars from them. And I ll continue buying from New country .. it’s a no brainer .

I’m hear to say, I freaking love my New Country BMW - khannie007

I’m hear to say, I freaking love my New Country BMW staffs and the service department family. Huge Kudos to John who has been my go to person and to Cameron, Aldin, plus each and everyone at the Service department. I’m so grateful to their exceptional customer services.. Thank you!!

Wonderful experience with Michael at service dept. - cjmalvasio

Wonderful experience with Michael at service dept. Excellent service and work was done carefully,even have a video of what they were doing. You get what you pay for.

Traveling from Virginia to Maine we had a potential car... - Chris and Bob

Traveling from Virginia to Maine we had a potential car problem. We called New Country for help. Mr. Garcia promptly called us back and our car was fixed the next morning. New Country Mini allowed us to continue our trip with mind-at-ease. Excellent service staff! A big thank you to New Country Mini.

Brendan was a wonderful salesman! - petermkinahan

Brendan was a wonderful salesman! He followed up, checked back with me and kept me informed! I will be back!

I purchased a 2011 VW GTI and along with it a $599... - daveugene

I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

why i like and use new milford vw is they are the best,to... - mike.whiteley.54

why i like and use new milford vw is they are the best,to me there are number 1,when i first moved to this area i was treated like family not like a number but a person from my first green golf now 12years latter my 2012jetta se they are my pals.

Nissan of Norwich Service department is outstanding, they - tfburland

Nissan of Norwich Service department is outstanding, they are professional, patient, respectful and most importantly focused on quality. They advocate for the customer. They have my respect

Went there for an oil change. - salva.carl

Went there for an oil change. Service reps were rude, unhelpful, and flippant about service. I am a new jeep owner and they lost a potential customer for the duration I will have my vehicle. Do yourself a favor and patronize one of the other jeep dealerships in the area for service. I don’t recommend this service center to anyone

FANTASTIC SERVICE - Bjchorzy

Third time I have gone to Parson's for Service and I highly recommend going there. Individuals are friendly, knowledgeable and quick to help you out!!! I appreciate them helping me out at a moment's notice without appointments. The cost is also reasonable for any service - from a major repair to a minor repair! I definitely will be going back again!