648 Connecticut SRT Service Centers

Being that this is a luxury car I expected to be treated... - saabowner888

Being that this is a luxury car I expected to be treated like "royalty"...not quite so but better than say at a Chevy one. It felt just the same. The initial friendliness is ok but when things get really testy their customer service skill goes away. Instead of trying to defuse a situation I got a response that pretty much said "go away." I was so angry that I wanted to punch a wall. Every time I go there they try and find things that need to be fixed (commission based sales). They're good for routine items like oil change which a) don't take too much time and b) don't run into trouble. Other kinds of service require lots of time (and money) since their core competency is not doing major repairs. I felt cheap and slimed all over after my visit today. Their treatment of me started with Paul and he did not take ownership of making me, the customer, feel valued. Sure he tried to pass off the complimentary car wash as a "favor" but I dismissed that small gesture to justify the gouging and poor treatment.

We bought our 2007 Saab 9-3 Aero Convertible from Saab of... - dawnnkids

We bought our 2007 Saab 9-3 Aero Convertible from Saab of Milford. We love it. We always bring our car to Saab of Milford for service. They are always very helpfull. We have had a few minor problems, but they have always fixed them quickly and satisfactorily. In one case they even gave us a complementary loaner car, which was also a convertible! We highly reccommend this dealership.

Misdiagnosed our 9-3 convertible for the 2nd time, and... - brational

Misdiagnosed our 9-3 convertible for the 2nd time, and then went on to list 6 other items that needed work for $1,000’s. Took car to non dealer, and they refuted the needs for engine mount repairs, transmission mount repair, alternator replacement ( the list goes on). I am afraid we may have been duped on earlier visits. I cannot recommend Saab of Westport’s for service.

Oil change tire rotation - Saybrook motors

My van was taken in at my appointment time turned around in a timely fashion and given back to me. I will be back from my next service

These guys are THE WORST. - TuchmannZ

These guys are THE WORST. Brought my 2015 F350 in for a transmission fluid change. Left and came back come to find they under filled it by 4 quarts. Catastrophic damage had to have all the internals replaced ran me $5,500 after tax. They wouldn't even refund me for the service. Everything is on record there and now they won't allow me to go pickup the copies of the service records to go to the state with. Needless to say I am going to the state and small claims over this. They are absolutely horrendous save yourself the trouble. The head manager told me "you know where to find me I'm here till 7 tough guy" real professional. That was on a recorded call as well.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

Absolutely Great Experience - Ray Majette

I love this dealerships service department. They are very knowledgeable and understanding. I have dealt with about five different Mitsubishi dealers and these guys by far are the best. It's really a great feeling when you're driving to have work done on your car and it's to a place that you trust and know you're going to be treated wonderfully. Their service coordinator Emily is such an awesome and helpful person. My last visit was for a three hour appointment and they shuttled me to the local mall to kill time. Thank you guys.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

From the scheduling to have my car serviced to picking - john s.

From the scheduling to have my car serviced to picking the vehicle up was so easy. The staff was courteous and friendly, Excellent customer service!

Mike’s the best! - Chef15

I’m so excited to drive my 2019 Kia Sportage, Michael Khan knew exactly what I was looking for and he was very helpful and caring.

Always a great experience in sales service and parts. - shirin.ebari,edu

Always a great experience in sales service and parts. This dealer contributes time, people and funds to the community. I like that.