138 Delaware Ford/1000 Service Centers

Horrible experience, my wife brought the car in for what... - edward

Horrible experience, my wife brought the car in for what was to be a recall; high pressure up selling was “standard practice “

BE CAREFUL getting serviced here my oil change turned - Franniee82

BE CAREFUL getting serviced here my oil change turned into me needing a brand new engine on my 2021 jeep wrangler. No accountability for their obvious negligence. Changed my oil and never added coolant. Engine overheated in the middle of a busy road. They put me and others in danger. GO SOMEWHERE ELSE. Tried to resolve with Matt MeGee and was told to go to Jeep customer service for something THEY did!! So disappointed I spent so much money there over the years and they could care less about your car or how hard you work to pay for it. I am now paying 14,000 dollars for a new engine because they half xxx their job.

Very happy with the service department. - deborahmehling

Very happy with the service department. Very efficient with great communication with timely delivery of my vehicle.

Awesome service department. They are an example that all... - godzukihop

Awesome service department. They are an example that all dealerships should strive to be. Definition of 5 star.

I ordered and paid for a running light fixture for my - vinnie661

I ordered and paid for a running light fixture for my Yukon Denali. The dealership contacted me when the part came in and we agreed on an appointment date. I showed up for my appointment but the service department didn’t have anyone available to install it, so I had to drive approximately one hour back home. I contacted them a couple weeks later and told them I just wanted a refund. They refunded me a partial payment and kept $550.00 stating that I hand to pay a restocking fee. They are the ones who could not install the part when I showed up for my scheduled appointment, so therefore I should be refunded the full amount. This dealership refuses to do so.They will no longer receive my business!!! After being contacted by the service manager Shane, he corrected and made this issue right!!! I am very happy with the result!!! Thank you Hertrich GMC!!! You are a 5 Star Dealership!!! Vince B.

sales and service - princess1948

I recently traded my truck for a ford fussion. The sales rep was very efficient and courteous I recommend Hertrich highly to anyone. I will be back

Great sales and service experience they always take great - wbjc1975

Great sales and service experience they always take great care of us and our car.

I had taken my car to get a routine oil change, we I got - Josephineeady

I had taken my car to get a routine oil change, we I got my car back my hood was not fully closed. So I called and spoke with Amanda and she requested I bring my car back in to be looked at I brought my car back and was told I needed a hood latch at which it needed to be order. So I paid for the hood latch and it would be 87 dollars to install. When I return to the service center I was told now I need the cable and that needed to be ordered. I ask why was that not discovered initially, the manager could not explain, so I ask him to secure my hood and I left. I recently went back to order the cable and was told it was $350 labor to install according to NC. The $350 cost to install is retaliation and poor service on his part. A complete examination of all functioning parts should have been done when it was first brought back for the hood issue (which I believe they broke) But I must say, my hood was fine when I brought it in for the initial oil change, if it wasn't it would have been reported when I brought it in. I have all the service documents including the $350 quote and initial service quotes of the only $87 to replace the hood latch. This is not how you treat customer. I gotten gasket change with not problem, I recently moved here, so I felt confident they would do a good job. I am thoroughly disappointed and would like to know the cost to replace a cable hood .

Service manager Anthony Young, went above and beyond to - bryantrl

Service manager Anthony Young, went above and beyond to understand my questions and concerns. My customer satisfaction of maintenance routine issues were resolve and completed with great customer's satisfaction of Five Stars. Along assuring I was able to get shuttle to and from home to pick up my vehicle. Thank you Hertrich of New Castle Deerships Five Stars from customer's for over 15years!!!!

Service manager called and worked out a solution. - Scott

Service manager called and worked out a solution. I appreciated the follow up so I changed the stats from 1 to 4. Service review: 1) Simple oil change and tire rotation turns into the following issues: a) overfilled oil by at least 3/4 quart (I had to drain off excess oil) b) leaking oil filter (now I have to unscrew the filter and reassemble with proper torque specs myself) c) overinflated tires (easy fix but come on) 2) Toyota skid plate (bought from them) was installed incorrectly by their “master tech.” The Toyota instructions stated one thing, yet they claim another after a phone call back to service department. I’ve spent considerable time fixing their mistakes, so tread carefully with their Toyota technicians.

Bought a new car a few weeks ago - a beautiful Mazda 6.... - Lisa T.

Bought a new car a few weeks ago - a beautiful Mazda 6. The dealership was incredible and our sales rep Chris Buckheister was the best. The showroom is comfortable & roomy and the car lot is well lit, well laid out, and the dealership easy to access.

There ok, battery terminal were not tighten when I picked - ray2007.rh

There ok, battery terminal were not tighten when I picked up vehicle, they need to step up there game.

The service is great! - jgrins8746

The service is great! IG Burton is always on time and very thorough. I highly recommend them!