138 Delaware Ford/1000 Service Centers

Dropped off my car for service. - neilwh

Dropped off my car for service. Returned home. Got a call they don't have the tool to do the recall repair. Wasted another hour picking it up. 2 hours wasted and no service today.

Took my car to the VW dealer to check with bad radio - Abdy

Took my car to the VW dealer to check with bad radio reception and echo during phone call and since I was there, I asked about pulsations feeling when braking. Not on the steering wheel but on the pedal. None of the issues was fixed! For the radio, I will have to wait and leave with the echo until if a recall is issued. Regarding the break pulsations, the dealer suggested replacement of the 4 pads and rotors. claiming probable cause are excessive heat buildup from excessive braking!? I have been driving for more than 40 years and never had an issue with my beaks except normal wear and tear. My jetta bought new has today 12000 mile (still under warranty). The rotors look in good conditions. There is no visual damage and the surface is smooth to the touch. Unfortunately, the dealer did not recognized that breaks don't go bad within the 12000 miles, unless there is an issue with the pad or rotor and that should be replaced without cost and not asking for $ 1145.00!

So I take a vehicle to Willis Ford Smyrna to have a - Craigsmith2644

So I take a vehicle to Willis Ford Smyrna to have a vibration fixed. Well months and month later thousands of dollars later after multiple repairs due to miss diagnosis the problem got worse and worse. With having the vehicle for weeks at a time and still not fixed the problem went on so long it caused even more damage and now I’m expected to pay even thousands more to fix a problem o paid to fix on multiple occasions. It’s Spark plug wires No steering damper problem No tire balance problem No it’s a normal vibration No front axle problem No transmission service problem flush and drive it. Months and thousands of dollars later the original problems torque converter get so bad it destroys the transmission due to dealership not diagnosing the problem and now wants thousands more to fix what I already paid to have fixed which would of originally been a 800-1200 repair not 8-10k thanks Willis ford Smyrna for charging me thousands to fix a problem that was never fixed. Highly recommend never using them. Be seeing you in court Willis ford along with Delaware, Better Business Bureau, and Delaware consumer affairs. Horrible service and screwing ur customers.  Stay far away from Willis ford

I absolutely love bringing my cars to Winner Autoworld... - shaggy20

I absolutely love bringing my cars to Winner Autoworld for any and all service. I orginally bought a 2004 Saturn Vue brand new. Even then the team of assiciates were absolutely incredible. Ever since then i have always enjoyed my experiences with Winner Autoworld. From the receptionist who answers to the service team at the desk this has to be one of the best service stations in the area. I always recomend Autoworld to all my friends who ever have any concerns or problems with thier vehicles. And i woulld amiss to fail to mention the incredibly knowledgable and trust worthy mechanics. I have never had any issues with any of the work performed. They truly are the backbone of Winner Autoworld. So to sum it up, ever have any concrrns or trouble bring it to Winner Autoworld and they will find whats wrong and do a great repairing. Highly recommended!

Had vehicle in for service due to not starting. - Bill

Had vehicle in for service due to not starting. Checked batteries at three locations and identified good. Service identified as battery module. They called and said 12V battery was bad but re-informed them again of battery having checked good before bring it in for service. Picked up car and decided to have battery checked again just to be sure and found it was bad but the battery in the car was not the one it went in with. Battery didn't match serial number or date of battery when the car went in. Since I have video and documents showing what battery I had I guess I will have no other choice but to identify as fraud. No other choice as this was done with intent and not an accident. Given what has occurred I can not be really sure what they stated they fixed is factual. I was aware companies like this do their best to pad the time and parts for profits, but intentionally causing conditions to make profit is just not acceptable. Will report to Better Business Bureau and move it along.

Diane at the front desk is very nice. The dealership... - richardlovekin

Diane at the front desk is very nice. The dealership has a lot of nice vehicles. The location is very convient' I have been very happy with all my experiences. I bought my 2009 Saturn Outlook there.

Horrible service all around! - donna_17

Horrible service all around! I will never purchase another vehicle from Winner Hyundai. I purchased a 2017 Hyundai Elantra and the salesperson never disclosed the ongoing paint issue. So within a year my paint was peeling of my roof. I received very little assistance until I made contact with Hyundai Corporate whom I'm still dealing with. They offered to pay for 75% of the paint job which was unacceptable being they're putting the same faulty paint back on. I had an issue with my engine light coming on and I take it to see what's going on but my mechanic said it needed a software update. WHAT??! The car was then taken to Winner Hyundai and they said they couldn't get my vehicle in until the end of March. The lady assisting was rude and had no business dealing with customers. From now on I will be getting names of everyone I deal with. So I'm supposed to drive this car with the engine light on for a month. I do not recommend ANYONE purchasing a Hyundai. They don't value their customers.

Over and beyond customer service. - Matt

As a new resident to Dover, I had a seamless transition from my previous VW dealer. The service was pleasant and the service departments pays attention to the details. I look forward to continuing my business here.