On 4/21/2013 10:17:14 AM juiofochoa wrote:
Very pleasent experience.The saleswoman Kathleen spent a great deal of time with me she showed me three diferent cars and we drove them to test them.She is a very experience person with a great deal of knowledge about cadillacs and also very kind and patient.
When it came up to negotiate the price of my trade in corvette and the new Ats cadillac,we worked with the bussiness manager Sue.They worked as a team to try to get me the best deal for my corvette and to find my new cadillac with the options I wanted it.
Kathleen spent a significant amount of time explaining to me the features of the new car specially the CUE system.She even told me to come back to talk to her with the questions I had about the technology of the ATS wich is very sophisticated.
I recomend very highly Kathleen Doyle and the bussiness manager Sue.And I love my new Cadillac.
On 1/26/2013 12:03:53 PM ahine wrote:
I purchased an Aston Martin DBS from Beverly Hills. It had a factory default in the clutch and i live in Miami so i dropped it into the collection for this service (along with a few other issues) at Thanksgiving. Beverly Hills gave the Collection the go ahead to do the service. 3 weeks later the collection had still not finished the car. When they did the person at Aston Beverly Hills responsible for accounts was away until after xmas. The collection were refusing to release my car. This went on for over a month (without a replacement car) until i had to get my attorneys involved. Throughout the process the Aston Service Manager did not return my phone calls for weeks (Tim is his name). Given that these cars depreciate by around 3k a month, after the month was out i was well past losing my patience. I Called my attorney and proceeded to litigation. The day i did this the car was released back to me immediately. WHAT KIND OF SERVICE IS THIS? On top of this they left a 14 inch screwdriver in the passenger door pocket and the front cap for the tow hitch was broken ($500 use part). I dropped the car to Aston Palm Beach to get this fixed, and the collection who had leather parts for the dash that they were waiting on for me, would not send them to Aston Palm Beach. They made the Palm Beach dealer drive to miami to collect them. This Dealership is a JOKE. Avoid it like the plague.