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The Collection - Coral Gables, FL

On 5/15/2008 11:19:12 PM jjstives wrote:
Bouight a 2001 996 Cab and had excellent relatuionship with salesman who went out of his way to help. But, the car's GPS/radio/CD/computer system, known as PCM Communications Management system totally quit while in the first year of warrantee. I was told that this system was not covered under the POC (Pre Owned Car)warrantee and charged $5000 for a rebuilt one. Letters to Porsche NA CEO, dealership owners and others eventually got me a reduction in the cost of the rebuilt unit, but I was still charged for the installation, and the repairs cost me two days away from work, hotel stay, etc. They didn't even offer a loaner while car was being serviced. Part of this problem is apparently with Porsche NA, not just the dealership. I have owned two other high end Porsches before and never had this kind of poor treatment. Bottom line is that I do not recommend this dealer for sales or service and I strongly recommend buyers get the real details on the so-called certified car program warrantee, which is a fraud because it apparently has some items and systems which are not covered.

The Collection - Coral Gables, FL

On 6/22/2007 5:25:44 PM Xaviera wrote:
Worst service experience in the Collection Miami Florida . Have 2 audis, a TT and an allroad.. The Service department cannot get it right on the first try in either one of them....No more audis for me