My experience with Ritchey Cadillac has been one of the - Jessicacook1430
My experience with Ritchey Cadillac has been one of the worst customer service experiences I've ever had.
The buying process was atrocious from start to finish. Once the paperwork was signed, it felt like I no longer mattered. Clarence was completely incompetent after the sale was finalized. About a week later, he called me and told me my car was getting tinted and demanded that I come in immediately, despite giving me virtually no notice. There was no consideration for my schedule whatsoever.
To make matters worse, my vehicle was actually ready for pickup on Mother's Day, but because Clarence had the day off, I was told I had to wait until he returned. As the paying customer, I had to work around his availability, even though he had previously told me he "made no money" on my deal. If that's true, then why was I forced to delay picking up a vehicle that was already mine simply because he wasn't working?
The problems didn't stop there.
I've now owned this brand new 2026 Cadillac CT5 V-Series for only two months, and it's already been back to the dealership multiple times with serious electrical issues. While driving, the infotainment system repeatedly calls my voicemail and hangs up on its own. The radio stays on even after the vehicle is completely shut off, locked, and I've walked away for several minutes. The software won't update, and the problems continue. The dealership witnessed these issues themselves, yet it still took multiple visits before anyone would finally investigate the problem seriously.
When I picked the car up after being told the electrical issues had been fixed, I was handed my keys and sent on my way with absolutely no paperwork. I was given zero documentation explaining what had been diagnosed, what had been repaired, or what had been done to my vehicle. Less than a mile after leaving the dealership, the phantom voicemail calls started all over again, proving the issue had not been fixed at all. After multiple visits, I was right back where I started.
Then there's the cosmetic work. I had to bring the car back four separate times just to address a few scratches before I was finally able to see Barry in the body shop. The "repair" was completely unacceptable. It honestly looks like black nail polish was dabbed onto my paint. On a brand new Cadillac, the finish now looks terrible and nowhere near factory quality.
When you spend this kind of money on a luxury vehicle, you expect premium customer service and quality workmanship. Instead, I received poor communication, a lack of respect for my time, repeated trips for unresolved issues, no documentation for repairs, and cosmetic work that looks unprofessional.
I cannot recommend Ritchey Cadillac based on my experience. Buying a Cadillac should be exciting, not an ongoing battle just to get basic service and accountability. I sincerely hope they improve how they treat customers after the sale, because that's when true customer service begins.
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