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King Saturn/Suzuki of West Broward - Sunrise, FL

On 7/21/2009 9:13:57 AM lmanzi wrote:
Based on my very negative experience with the service department at the dealership where I purchased my 2007 Saturn (Saturn of Pembroke Pines, part of the Vera-Williamson group), I was not very optimistic when I recently brought my car into Saturn of West Broward for service. I arrived early at 7:10 AM for my 7:30 appointment and was promptly met and greeted by Larry, the service manager. I explained the nature of the problem to him, that I brought it in to Vera-Williamson for identical problems about 7 months ago, paid almost $700 to have these issues resolved and that they seemed to be recurring. Larry reassured me that they'd take care of the problem, change the oil, check the tires and take care of other routine maintenance. Larry was friendly, efficient and professional, and he even provided his cell phone number if I had any questions. At 12:30 PM that same day, Larry contacted me and explained exactly what they'd found and what they did to correct it. Best of all, in that relatively short amount of time, they managed to "troubleshoot" the entire vehicle, did quite a bit of work and did not charge me over and above a $100 gift certificate I'd receive from Saturn (as compensation for all of the problems I had with Saturn of Pembroke Pines). I returned to pick up my car at about 2:30 that afternoon, and it was promptly returned to me by service department staff. The car is now running better than it did when I purchased it back in 2007, and best of all, I have found a dealerhship to bring my car for service that I can actually trust to provide courteous, professional and efficient service. Best of all, I was not patronized because I'm a woman, as is so often the case with mechanics and car dealerships. Saturn of Pembroke Pines should send its entire service department staff over to Saturn of West Broward to observe for an entire day so they can learn some customer services skills and how to properly run a service department. I recommend Saturn of West Broward for their courteous, efficient, professional and best of all honest service department to anyone needing repair work or routine maintenance on their Saturn or Suzuki vehicles.

Saturn of Orlando - North - Casselberry, FL

On 6/23/2009 3:52:59 PM Zoney wrote:
Was going to purchase a new Astra when they had the $5000 rebate. Was told I'd get Blue Book or more for my trade. Upon arrival they had an Astra sitting in front of the dealership. So while they're valuing my trade the salesman says he has a few things to do and wanders off. So I wander around and look at what they have. After 30 or so minutes still no salesman, but now I can see him in an office. Finally he comes back telling me about the great deal I'm getting, and shows me paperwork on what my payments will be as well as the out the door price if I elect to go that way. Could see that they were offering me about 2500 less than What Kelly Blue Book says my trade is worth. So I ask to see what they have, finally I'm shown a few (and he keeps looking at the vins and paperwork). We end up at the one in front of the dealership, he then informs me that this is the one the paperwork is on (funny, they decided for me what car I'm buying), asks me if I want to test drive it. Another salesman hears that and says that can't happen, this car is sold. Then I'm told that all the others there would be at least $1500 more. I still don't believe them, should have known something was wrong when all the other dealers only had a $2500 rebate. Then they had the nerve to ask for my license and proof of insurance! To sum it up, lied about what they'd give me on my trade, then decided what car I was going to buy without even showing me any (and then tell me its sold so I'd buy one that more expensive and probably would have been what I wanted anyway). Lying + bait and switch = stay away, stay far away.