2,956 Florida CODA Service Centers

Poor response to problems occurring during warranty.... - kudzukea

Poor response to problems occurring during warranty. Attitude implying customer is putting them out by showing up with a problem needing attention during warranty. Unsatisfactory repair of defective part and later (still under warranty) unsatisfactory replacement of same defective part. As a customer, I felt unwelcome and don't ever want to return! Note: This makes me never want to buy a car from same dealer again. The vehicle I was bringing in for service under the warranty I had bought new from this dealer. The sales guy was pretty sleazy, too! If I want to go to a Subaru dealer again, I'd rather make a 3- or 4-hour drive to a city with at least one other Subaru dealer to find a better (if that's possible) dealer. I love my car but can't stand this dealer! If Subaru wants to keep its customer-oriented and high quality image it needs to improve its customer service in both the sales and service areas!

Rick Townsend got my issue fixed. - Jeff

I had blown roof speakers in my 2020 RDX. Rick got it taken care of pretty quickly but I nearly took a star off for having to call back after about four business days to check what the plan was. If I could, I'd give 4.5 stars. He was going to check into how the speakers could be removed. He did a great job once committed to the task. Two roof speakers were replaced at no charge and it only took a few minutes in the waiting room.

To be fair, this negative review is only about the - Pongo

To be fair, this negative review is only about the warranty claims department at this dealership, not the service department per se. In mid-July of this year, I submitted the paperwork to be reimbursed for the replacement of the windshield wiper motor on my 2015 GMC Terrain due to a recall. The motor went bad prior to the recall. The service advisor told me that it would take up to two weeks for me to be reimbursed for the replacement. A month later, I still had no heard anything from this dealership. I called the warranty claims department and was told that it was pending but that I would be called a couple later with an update. I heard nothing from him. By last week, I still had not heard anything. I called again left a message. I was called a day later and was told that the claim was still pending. What???? It is completely inexcusable for me not to be reimbursed by this time. It also completely unprofessional for the dealership not to give me periodic updates on this claim.

I bought an 09 1500 from a different dealership on the - rtbeauchamp56

I bought an 09 1500 from a different dealership on the beach in 2018, i was having a re-occuring problem with some sensors. after three months a new transmission the problem was still there. i called Bob Forte Motors and i feel like a fool for not going directly to me. they fixed the problem in four days, and i dropped it off Friday after hours and picked it up Monday afternoon. this was in the spring. since then i have had a lot of work done to my truck , a lot of it preventative maintenance, and they have been straight shooters. i cannot foresee taking my vehicle anywhere else. they are located 26 miles from my house and they are worth the drive. The price may be a little high on labor but good work ain't cheap and cheap work ain't good. I just found a place with cheaper tires and installation closer to my house, but I am still going to see Anthony. I love the way i feel when i leave, not a worry in the world that my ride is anything less than reliable and ready. thank you so much!!!!! Robert Beauchamp

service - Niles Sales and Service

store suffered extensive damage during hurricane Irma. really glad they were there when we need them with a smile! Thank you to the entire Niles team.

Service departmeny - Esc

Brought car in for a few service items and 2 recalls. Eric was awesome kept me in the loop throughout the day. All of the people in the service department were friendly and courteous!

Sevice - Bobb

Truck feels like new very knowledgeable service buy blue eyes truck feels like new all the work seems to be completed make sure that all updates and recalls number for formed

We were very blessed to meet Anthony Mastrandrea on - dusdanty

We were very blessed to meet Anthony Mastrandrea on Sunday as we were trying to charge our new EV. We tried this for the first time on a road trip and he was there to help. An Angel he was. Thank you Kia for having this wonderful young guy employed by you. We did not buy from this dealership as we live in Lakeland, FL and was in Cape Coral for a family visit.

Based on my very negative experience with the service... - lmanzi

Based on my very negative experience with the service department at the dealership where I purchased my 2007 Saturn (Saturn of Pembroke Pines, part of the Vera-Williamson group), I was not very optimistic when I recently brought my car into Saturn of West Broward for service. I arrived early at 7:10 AM for my 7:30 appointment and was promptly met and greeted by Larry, the service manager. I explained the nature of the problem to him, that I brought it in to Vera-Williamson for identical problems about 7 months ago, paid almost $700 to have these issues resolved and that they seemed to be recurring. Larry reassured me that they'd take care of the problem, change the oil, check the tires and take care of other routine maintenance. Larry was friendly, efficient and professional, and he even provided his cell phone number if I had any questions. At 12:30 PM that same day, Larry contacted me and explained exactly what they'd found and what they did to correct it. Best of all, in that relatively short amount of time, they managed to "troubleshoot" the entire vehicle, did quite a bit of work and did not charge me over and above a $100 gift certificate I'd receive from Saturn (as compensation for all of the problems I had with Saturn of Pembroke Pines). I returned to pick up my car at about 2:30 that afternoon, and it was promptly returned to me by service department staff. The car is now running better than it did when I purchased it back in 2007, and best of all, I have found a dealerhship to bring my car for service that I can actually trust to provide courteous, professional and efficient service. Best of all, I was not patronized because I'm a woman, as is so often the case with mechanics and car dealerships. Saturn of Pembroke Pines should send its entire service department staff over to Saturn of West Broward to observe for an entire day so they can learn some customer services skills and how to properly run a service department. I recommend Saturn of West Broward for their courteous, efficient, professional and best of all honest service department to anyone needing repair work or routine maintenance on their Saturn or Suzuki vehicles.

The parts dept at KINGS of Fort Lauderdale Two... - mycaptainchris

The parts dept at KINGS of Fort Lauderdale Two occasions I tried to use there services and on both occasions found them as useful as a chocolate tea pot. Second occasion the guy wouldn't even get up from his desk, I had to shout across the room what I required and even then he failed to listen and looked up the part for the wrong engine. Their workshops in the service department are also a disgrace, there is rubbish/garbage all over the place and they are filthy dirty. JUST STAY AWAY FROM KINGS AUTO MALL, 700 East Sunrise Blvd. Fort Lauderdale, FL 33304

It’s pretty sad when a Ford dealership won’t work on your - shychef57

It’s pretty sad when a Ford dealership won’t work on your Escape or F150….. This place will never get our business or better my future Ford that we’re buying this December…..