2,958 Florida CODA Service Centers

Incompetent - Cageykev

2nd attempt to have a simple warranty problem checked- I called to have the vehicle checked & was given a 7 AM appointment the following week. Arrived at correct time. Paperwork was completed. I left the car to be worked on. At 4:30 PM , service advisor called to advise me that they would need to keep the Car overnight because they were busy. The next day repeated calls to the service advisor and Service Mgr. for updates. No call was ever returned. At 4 PM , I got a ride back to Keith Pierson to see what was going on. On arrival ,spoke to service advisor,He stated they were busy and hadn’t look at my car yet. I told him that I needed the Car because of a Dr,s appointment in the morning. This was the worst warranty service I have ever experienced in many years of driving. I intend to file a complaint with General Motors and recommend that their G.Motors operating permit be cancelled.

Poor response to problems occurring during warranty.... - kudzukea

Poor response to problems occurring during warranty. Attitude implying customer is putting them out by showing up with a problem needing attention during warranty. Unsatisfactory repair of defective part and later (still under warranty) unsatisfactory replacement of same defective part. As a customer, I felt unwelcome and don't ever want to return! Note: This makes me never want to buy a car from same dealer again. The vehicle I was bringing in for service under the warranty I had bought new from this dealer. The sales guy was pretty sleazy, too! If I want to go to a Subaru dealer again, I'd rather make a 3- or 4-hour drive to a city with at least one other Subaru dealer to find a better (if that's possible) dealer. I love my car but can't stand this dealer! If Subaru wants to keep its customer-oriented and high quality image it needs to improve its customer service in both the sales and service areas!

Rick Townsend got my issue fixed. - Jeff

I had blown roof speakers in my 2020 RDX. Rick got it taken care of pretty quickly but I nearly took a star off for having to call back after about four business days to check what the plan was. If I could, I'd give 4.5 stars. He was going to check into how the speakers could be removed. He did a great job once committed to the task. Two roof speakers were replaced at no charge and it only took a few minutes in the waiting room.