144 Florida Genesis Service Centers

Jose was pleasure working with he helped my family and I - Yudelkis_v

Jose was pleasure working with he helped my family and I get the new Tucson we wanted !!! 2022 at the right price! Thank you Jose and north palm

El departamento de servicio en Genesis me brindó una - samartinez0802

El departamento de servicio en Genesis me brindó una experiencia excepcional de principio a fin. El personal fue profesional, atento y se aseguró de que me sintiera bien atendido durante todo el proceso.

Although I came in for service and had no intention of... - Irene0105

Although I came in for service and had no intention of buying a car, Tony was able to get me into a brand new car for a price I can afford. Initially, he showed me one that didn’t interest me, but after discussing my non-negotiables, he was able to find the car one that checked all the boxes.

I recently went in to get my car serviced. - deepkicks

I recently went in to get my car serviced. I made a mistake and came in at the wrong appointment. The customer service person, Kailey went out of the way to accommodate in a busy day. She kept checking in with me on a regular basis to see if I needed anything or gave me timely updates on my vehicle. I loved my experience at this location and will recommend to friends and family about my experience and more importantly the care that this young lady took. She is an asset your dealership. Please accept my sincere thanks.

First of all, I hate doing these things. - ron_horvath

First of all, I hate doing these things. I"m on the computer all day, & it becomes an issue to do the various rating. But since I've come this far, I will go on. I also believe that I've done one of these in the recent past, so it bugs me to get more of these after already completing one.

Joshua was knowledgeable about what was wrong with my - Tina Smith

Joshua was knowledgeable about what was wrong with my car. He had great customer service. My car was clean when I got it back. Thank you for your service

Incompetent mechanics. - PeteRenzulli

Incompetent mechanics. Horrible management. Let me start by saying I don't have an axe to grind. I've owned a Hyundai for 25 years. Since 2000. After I made an appointment, I brought my 2011 Hyundai Sonata to Delray Hyundai Genesis. It took me over 90 minutes to drop the car off. Why bother with an appointment? I brought the car for one thing, there was a clicking sound in my steering column, they had to replace a clamp. (I believe that's what they said was the likely problem.) After ten days they said to come to pick up the car. They said they took care of a bunch of recall stuff. And then gave me the invoice which was for zero dollars. I said that it can't be right, they insisted it was. I got in the car and within the first 50 feet of driving I could tell they didn't fix the only thing I asked them to fix. I couldn't go back and spend another hour because I had to get back to work. I called on the road and after getting tossed around to multiple people the woman at the service desk said I told them not to fix the steering problem, so they didn't order the part. Why would I tell them not to order the part for the only thing I asked them to fix? They said OKAY and they would order the part. Another ten days went by and they called me again to tell me the part was in. It was Friday and said the mechanics don't work on this type of stuff on the weekend but he would instruct the service desk to take my car on Saturday so I could be taken care of on Monday for the inconvenience. I decided to wait until Monday to drop the car off. I called multiple times on Tuesday to get a status update. Spoke to the same woman twice. Each time she could not give me an answer and promised me a manager would call me back. Nothing. I called two more times on Wednesday. Same exact outcome. Spoke to someone, couldn't give me an answer. A promise to have a manager call me back. Nobody took the time to call me. On Thursday, I called three times. Again, spoke to someone at the service desk - this time she at least acknowledges she spoke to me previously, each time she promised to have someone get back to me and give me an update. Nothing. Friday, I waited until lunch, no luck. Same unanswered circle. Then finally I get a different answer. Your car is done. But - they need to run diagnostics for a recall, and it would cost a few hundred dollars. I said no. I just want my car back at this point. I picked up my car, they made me sign the invoice stating that I turned down the diagnostic. To say this was ridiculous and I just want to get out of there would be an understatement. Then I got home, and I noticed two things: My taillights don't go off after I shut the car off, and my rims were painted black. You can't make this stuff up. I start calling the service desk (roughly 4:30). No answer. I know they are there because they told me the latest, I could have picked up my car was 6. And I literally just left. Finally, someone gets on the phone to tell me she explained to me about the taillight problem. No, she didn’t. Why would I leave the dealer if my taillights won’t shut off? Especially since they were fine before I gave them my car. Then another manager, I believe his name was Mathew, starts to go in circles. “Your taillights won’t go out because we couldn’t run the diagnostic. We need to run the diagnostic because your car battery died. Your car battery died because the passenger airbag light wouldn’t go off.” At this point if I wasn’t in disbelief I would have found this funny. I then shifted and asked why I couldn’t get anyone to call me back. I mentioned I must have called at least eight times. He looked at the call log and said, “oh yeah it looks like you did.” But he still didn’t give me an answer. It was Friday afternoon and they promised to give me a call on Monday. They didn't. I ended up taking my car to a mechanic and he told me they broke brake pedal switch, I’m still confused about how or why they painted my rims. I have to fix them next.

Overall excellent buying experience. - putzjb

Overall excellent buying experience. After requesting and paying for run flat tires on my new car I was asked by the dealer to close on the purchase to accommodate a month end sales situation. Tires were not installed but were promised in a few days . After waiting a week I made an appointment for installation. I arrived on time . Crown made no effort to be sensitive to my time. I am now going on a four hour wait or perhaps more for this installation. Moral of the story make sure all purchase decisions are addressed before purchasing from this dealer

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

Great customer service. - Rankinsnicole

Great customer service. Very knowledgeable and the vehicles. Great experience from beginning to end. Met all of my needs in a timely manner.

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

An auto accident is, for most people, a frightening... - JLALLEN

An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"

Awful experience & terrible service from Buddy himself - UnhappyCustomer

My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.

I HIGHLY recommend Century Kia of Tampa. - AggiGMR

I HIGHLY recommend Century Kia of Tampa. I came in through the internet to shop for Kia EV Winds. The ladies in the internet department were amazing. Very courteous and direct with the answers to my questions. I was not able to purchase a Kia from Century Kia because I live over an hour and a half away. BUT I was so impressed with the internet department's work that I wanted to recognize their professionalism.