2,947 Florida SRT Service Centers

Really need to talk to the owner. - David Palpant

Really need to talk to the owner....very sleezy tactics....caught red handed...said part was in and I told them I didn't want to come in (to have my fuel filters replaced) unless the part (hubcap)...told me they had 2..so I made the appointment for 1:30.....arrived at 1...no cars in service area....after half hour my truck was still sitting there...another half hour....still there..each time I ask when they always said right now....another 20 minutes I asked again...oh right now they said....I saw them start it up so I went to wait....I walk outside and they had taken my truck and hid it so I would think they were working on it....I went and got the manager and showed him....I was pissed...(I told him that was a sleezy move)..he had them finally move my trunk in to work on it...I left around 4:30 almost 3 1/2 hours later...STILL without a hubcap...THEY DIDN'T HAVE ONE.....during all the sleezy stuff they pulled I almost bought a jeep but have since decided to buy elsewhere.....would love for the owner to see this review

Rob, the Service Manager went above and beyond to make me - Brian C.

Rob, the Service Manager went above and beyond to make me happy after not being 100% satisfied with a prior visit. He turned this frown upside down, and instead of losing a dual Chevy owning family to another dealership, he grabbed a customer for life. Keep up the great level of service!

.LIARS AND THEIVES!! Tried to take advantage of an... - Chiptatum

.LIARS AND THEIVES!! Tried to take advantage of an elderly woman. My mother-in-law, an elderly disabled woman, brought her vehicle into this service department with a burning smell concern. they kept her vehicle for several days and then told her she needed about $2500 in repairs for several oil leaks. When she questioned the estimate, she was told that she HAD to do the repairs or else her car was going to catch on fire. There is NO TRUTH to this and was merely a scare tactic to convince a confused elderly woman to approve a bogus job. She was bullied into approving the work. Afterwards she contacted my wife who told her to call them back and tell them she wanted a second opinion. They then told her that there was no backing out now because they had already torn the vehicle down and waiting for parts. So, after being told that, my wife and I drove up to the dealerships. Surprise!!!!There was her car still sitting in the parking lot UNTOUCHED!!! So, we walked into the service adviser area and when we asked the advisor why he lied to her, He immediately jumped up in an aggressive manner and stuck his fingers in my face and started yelling about how He's not going to tolerate being called a liar. I then approached the service manager who told me if I cancelled the job that he was going to charge me for re-stocking fees. He also made the statement that If I called him a liar, I was not going to like the man he becomes. Implying yet another threat. At this point we took the vehicle. We then had it checked out by another reliable trustworthy mechanic. As it turns out, not a single thing quoted by Garber was accurate. One small leak was found that was dripping on exhaust and creating the burning smell. Nothing that would "catch on fire" and only cost a fraction of what Garber tried to rip her off for. In addition, we got in contact with a member of upper management who assured us that it would be handled. He advised that all phone calls are recorded, and there is video surveillance as well. The next day we had to reach out to this person again who suddenly changed his tune. Conveniently there were suddenly no recording and no video. Imagine that. Moral of the story, I highly advised against ANYONE trusting ANY member of this establishment as they are all crooked from the top to the bottom.

Awesome service dept. - cdr7644

Awesome service dept. They go out of their way to assist in all of my service needs

I took my 2013 Dodge Journey(after getting diagnostic - Mary

I took my 2013 Dodge Journey(after getting diagnostic from another place), so grateful for getting a second opinion, Anthony was honest to tell me about the recall on my issue, saved me over a thousand.. I had other preventive maintenance done, unfortunately 2 days later, there was an overlooked gasket or something that made my car spew fuel, and I couldnt start my car, I called them about the issue. The manager was so kind to offer to pick up my car, and will look at the issue. Before the day is over, Richard called me and explained what happened and got it fix(no charge), and offered to deliver my car back to my house. This is the company I wished everyone have, honest, respectful and great service. BTW, they gave me ride when I drop my car the first time, and pick me up when my car was ready. Service Department got ALL 5 STAR from me. I'll be sure to use them from here on out. I might even buy my granddaughter car from them. GO GATOR.

Just want to say how nice it was dealing with Scott - jfarnkopf

Just want to say how nice it was dealing with Scott Brinkman at gator Ford service counter. Scott kept me informed at all times. Scott is very knowledgeable which made me at ease. He arranged me a ride for work, again kept me in the loop and had me back in my truck in no time. Because of Scott and his professionalism I feel comfortable bringing my truck to Gator for for all my needs Thanks Scott

Excellent service and honest employees! They took great... - lizmcmahon

Excellent service and honest employees! They took great care of me and my vehicle. I would highly recommend them! As soon as I reported a problem they took my car in and explained everything very carefully. I have never experienced better service in Tallahassee, Florida.

Outstanding, professional and courteous service. - dianerug

Outstanding, professional and courteous service. Would highly recommend this dealership if you’re looking for a Genesis. We had a problem for 2 months with a previous dealership where we bought our car and they didn’t return calls, texts or emails and they could not resolve our issue. One visit to Genesis Central Florida and they solved our issue. The dealership is conveniently located near the turnpike, the ‘waiting room’ is an elegant lounge with snacks, coffee and soft drinks. But most important was their friendliness and great service and they were the only ones who could actually update our maps and get wireless Apple Car Play installed and working. We’ll return here anytime we need service or for a future new Genesis.

I have owned Mercedes, infinitys, Cadillacs and - JerryT

I have owned Mercedes, infinitys, Cadillacs and Corvettes. Genesis service is the absolute worst I have ever encountered. It is nonexistent. I purchased a new 2024 Genesis GV 70 from Genesis Of Melbourne. I was assured Service would not be an issue at this Hyundai dealer selling Genesis. I’ve given up trying to speak to a Genesis service representative at the dealership since it is impossible.. I have owned my new 2024 Genysis GV 70 for six months. I have decided to get rid of it due to lack of service at this dealership. Great car, terrible dealer. Based on my experience with Genesis Of Melbourne, I do not recommend doing business with them.