2,947 Florida SRT Service Centers

Incompetent - Cageykev

2nd attempt to have a simple warranty problem checked- I called to have the vehicle checked & was given a 7 AM appointment the following week. Arrived at correct time. Paperwork was completed. I left the car to be worked on. At 4:30 PM , service advisor called to advise me that they would need to keep the Car overnight because they were busy. The next day repeated calls to the service advisor and Service Mgr. for updates. No call was ever returned. At 4 PM , I got a ride back to Keith Pierson to see what was going on. On arrival ,spoke to service advisor,He stated they were busy and hadn’t look at my car yet. I told him that I needed the Car because of a Dr,s appointment in the morning. This was the worst warranty service I have ever experienced in many years of driving. I intend to file a complaint with General Motors and recommend that their G.Motors operating permit be cancelled.

Amazing Team! - GATORFAMILY33

It’s the people first and foremost as to why I go there. Chad is extremely knowledgeable and always there to help. Their sales team is wonderful as well. All around great dealership.

Poor response to problems occurring during warranty.... - kudzukea

Poor response to problems occurring during warranty. Attitude implying customer is putting them out by showing up with a problem needing attention during warranty. Unsatisfactory repair of defective part and later (still under warranty) unsatisfactory replacement of same defective part. As a customer, I felt unwelcome and don't ever want to return! Note: This makes me never want to buy a car from same dealer again. The vehicle I was bringing in for service under the warranty I had bought new from this dealer. The sales guy was pretty sleazy, too! If I want to go to a Subaru dealer again, I'd rather make a 3- or 4-hour drive to a city with at least one other Subaru dealer to find a better (if that's possible) dealer. I love my car but can't stand this dealer! If Subaru wants to keep its customer-oriented and high quality image it needs to improve its customer service in both the sales and service areas!

Rick Townsend got my issue fixed. - Jeff

I had blown roof speakers in my 2020 RDX. Rick got it taken care of pretty quickly but I nearly took a star off for having to call back after about four business days to check what the plan was. If I could, I'd give 4.5 stars. He was going to check into how the speakers could be removed. He did a great job once committed to the task. Two roof speakers were replaced at no charge and it only took a few minutes in the waiting room.

To be fair, this negative review is only about the - Pongo

To be fair, this negative review is only about the warranty claims department at this dealership, not the service department per se. In mid-July of this year, I submitted the paperwork to be reimbursed for the replacement of the windshield wiper motor on my 2015 GMC Terrain due to a recall. The motor went bad prior to the recall. The service advisor told me that it would take up to two weeks for me to be reimbursed for the replacement. A month later, I still had no heard anything from this dealership. I called the warranty claims department and was told that it was pending but that I would be called a couple later with an update. I heard nothing from him. By last week, I still had not heard anything. I called again left a message. I was called a day later and was told that the claim was still pending. What???? It is completely inexcusable for me not to be reimbursed by this time. It also completely unprofessional for the dealership not to give me periodic updates on this claim.

I bought an 09 1500 from a different dealership on the - rtbeauchamp56

I bought an 09 1500 from a different dealership on the beach in 2018, i was having a re-occuring problem with some sensors. after three months a new transmission the problem was still there. i called Bob Forte Motors and i feel like a fool for not going directly to me. they fixed the problem in four days, and i dropped it off Friday after hours and picked it up Monday afternoon. this was in the spring. since then i have had a lot of work done to my truck , a lot of it preventative maintenance, and they have been straight shooters. i cannot foresee taking my vehicle anywhere else. they are located 26 miles from my house and they are worth the drive. The price may be a little high on labor but good work ain't cheap and cheap work ain't good. I just found a place with cheaper tires and installation closer to my house, but I am still going to see Anthony. I love the way i feel when i leave, not a worry in the world that my ride is anything less than reliable and ready. thank you so much!!!!! Robert Beauchamp

service - Niles Sales and Service

store suffered extensive damage during hurricane Irma. really glad they were there when we need them with a smile! Thank you to the entire Niles team.