2,955 Florida SRT Service Centers

I bought the car E-500 sport loaded January 2003 but... - diver

I bought the car E-500 sport loaded January 2003 but since i got the car is only been problems from day one . The car has been to the shop abou 12 + times and they keep telling me is fix and is not . I have had almost every loanner car there and it has spend 2 or 3 weeks at the time there and nothing the problems keep coming back . At the begining they were going to give me a new car but they did not have anything like that at the dealership and then they wanted me to wait 9 months and charge for the depresiation value when i got the car it had 2,500 miles put on by the Service General Manager and they keep telling me that those mile were put on by me trying to blame it on me but the service manager was aware of the problems and tryed to hide them till this day my car still having problems .They have pretty much laught on my face several times . Today I am supoost to go and pick up my car is has been there for a month they say is ready and i know they will say the same they can't find a problem so why doews it have a computer that reads the probelms if they can't fix them.<br><br>1. Whippers (very loud )<br>2. SOS keeps (keeps going off)<br>3. Engine keeps loosing power and it does not sound good.(hesitates)<br>4.Stereo keeps shutting off.<br>5.Car pulls to the right.<br>6. Phone system does not work properly.<br>7.Fuel gauge does not work from day one I have run out of gas once at night.<br>8.The tire Presure monitor does not work have to go to the gas statio every two days.<br>9.engine overheats.<br>10. The Low jack System that they put on my car has been replaced 3 + times and also the key pads 8 times.<br><br>The car has been to the shop more than what i have taken my car in 3 years . <br><br>Also i was promise that they were going to come out with a Gps and a voice activated kit for the mercedes and where are they they did not make it for the 2003 .I bought the car brecause they promise me that they were going to come out with theose two kits and they did not . Most of the people either the got money back or a new car but guess what i did not get anything not even a letter of appology . Thanks god i did not prepaid because i would of lost more money . I will not recomend to anyone a Mercedes Benz specially Autohaus in pompano beach. I am going to go to pick up my car today and give the last notice before lemon law . Which they want me to apply for because they don't car and thay i am going to take a big lost .That is what they said to me,

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

I brought the vehicle to Greico Monday, 5/22/2023 with - cmdiii

I brought the vehicle to Greico Monday, 5/22/2023 with air flowing but not very cool temperature. They ran "tests" and determined I need two (2) new evaporator cores replaced. The costs were $4,094.24. I agreed to the repair and received the vehicle Friday, 5/26/2023. I picked up the vehicle and the A/C was working and felt cool temperature but not real cold. I drove the car for about 2 weeks, and then the air starting to blow warm again. I called Greico on 6/7/2023 and they said to bring it back in. The next availability I had on my schedule was on 6/14/2022. Greico ran more "tests" and determined I now need a new air compressor at a cost of $2100 (text). That is over $6000 for a car A/C. I refused to allow them to make any more repairs at this point as I do not trust them, and I went to another repair shop (Empire Auto in Fort Lauderdale, FL). At Empire Auto on 6/16/2023, they ran tests and determined I needed a new air compressor for $2,048.30. I allowed them to conduct the repair. I received the car back on 6/16/2023, and it was working great. I drove the car a couple days and realized a mildew smell in the car which seemed like sitting water. I inspected the vehicle and found a large wet area in the front passenger seat. I brought the vehicle to a local mechanic for an opinion, and he said it appears to be leaking from the evaporator and is likely a clogged drain line. He said since Grieco did the repair work, they should fix any issues arising from the repair at no cost. He also reminded me that Grieco replaced the air compressor in the vehicle less than one (1) year ago, which I completely forgot. I contacted Grieco on 6/21/2023 and they said to bring in the vehicle. I brought the vehicle back to Grieco on 6/22/2023 and they ran "tests" and inspected the vehicle. No shock, they claim none of the issues arise from their evaporator core work and the leak is coming from outside the vehicle, like the door or windshield. They said the cost to repair would "begin" with a leak test to determine the leak location and then they could advise of the repair required. They quoted the cost to "start" at $540 for the leak test, then the costs for the labor and materials for the repair would follow. At this point I've had enough and told them to do no repairs and return the vehicle. I then took the vehicle back to Empire Auto on 6/22/2023 for their analysis. Upon arriving to the shop, I was on the phone for +/-20 minutes prior to exiting the vehicle. The repair shop manager walked up and asked me to look under the vehicle, and he said there should be a significant puddle of water below the vehicle from condensation draining from the A/C, yet there was no water at all. At this point, the front passenger area had a small puddle of water accumulating on the floor. In a short amount of time, the repair shop was able to confirm the leak in the vehicle was from the clogged drainpipe leading from the A/C system. In addition, the repair shop was able to find a Ford Manufacturer fault on the A/C drain system and conducted a further repair applying a Ford Manufacturer drain elbow to alleviate any leaks. The repair shop conducted the drainpipe clearing and the pipe elbow application, along with drying out the vehicle. Following, the repairs were a total of $398.00, and the vehicle is completely dry. Even with several upcoming South Florida torrential downpours, the vehicle is dry inside (no outside vehicle leak). I submitted a claim on BBB for a full refund, and Greico completely ignored it. Stay away from this place. (Note: I had much more info. but I'm limited to 765 words)

I bought a 2006 VW Passat on 12/7/2013. Service dept is... - biggmikewon

I bought a 2006 VW Passat on 12/7/2013. Service dept is garbage. I've had a vehicle there for over a week and any time i call to get an update i get the runaround. I'll call you back in a few minutes, that's what they told me. James the service advisor calls himself a professional. How can you call your self a professional when you cant give a courtesy call back. Go some where else if you want customer service, these guys lack that trait 100 fold. Justin was cool until he sold me the vehicle and that was it. Very unprofessional sales staff!!