2,947 Florida SRT Service Centers

Troy was great- he greeted me right away and let me know... - Horeilly9

Troy was great- he greeted me right away and let me know how long the service would take. The waiting area was comfortable and clean.

If you're considering patronizing this dealership, tread - rada12345

If you're considering patronizing this dealership, tread carefully. If it were possible to give them a zero-rating, I wouldn't think twice. Roughly ten months ago, I purchased a 2022 Levante from Fort Lauderdale Ferrari/Maserati. A mere week later, I needed an alignment at Central Florida Maserati, which they purportedly provided. But after only 6,000 miles—due to my work-from-home lifestyle—I suffered a tire blowout. Luckily, I had invested in wheel and tire insurance for such occasions. Bruce, the service representative, chalked up the blowout to failure in the alignment. I reminded him that the alignment was recently handled by their team. But Bruce simply passed this off as standard wear and tear on a Maserati. His advice included buying two new front tires and getting another alignment, all out of my pocket. I disagreed, instead requesting a loaner car—a service I was refused despite my history with their department and my ownership of a $100,000 Maserati. Looking for a solution, I took this issue to North American Maserati. Their review process extended for almost two weeks, during which I had to pay for a rental car. Their final response was as follows: "Hello Ms. Kleyman, Regarding case #424687, tires are prone to wear and tear and aren't covered under warranty or any claim of poor workmanship. However, given your experiences as a new Maserati owner, we agree tocover the cost of alignment. We recommend having the observed repair done at Maserati of Central Florida. Your concerns have been properly documented. Best regards, Ana (Ext. 4003) Supervisor of Maserati Premium Care | Maserati Americas 1 877-696-2737" The failures of this company are astonishing. I am committed to highlighting their inefficiency to anyone who'll listen. The evident incompetence within the dealership is alarming. I'm firm in my decision to never buy another Maserati. Their approach to customer service is shocking. After 20 years of owning Mercedes, it was only upon interacting with Maserati of North America and Maserati of Central Florida that I encountered such a profound lack of responsibility, honesty, fairness, and serviceability. Their services are terribly disappointing, their practices lacking in integrity. Maserati of North America's lack of concern for their dealer's inappropriate behaviors is extremely disconcerting.

service on F12 - DANIEL WAHBA

Service manager Anthony was attentive, friendly and honest. First rate service team and everything you expect at a high caliber automotive dealership. Would strongly recommend, Well done!

I would give zero stars if that were an option. - Valco83

I would give zero stars if that were an option. There were no issues with my vehicle when I brought it in for an oil change. While servicing, the tech rolled down my window and couldn't get it to roll back up. They manually pushed it up and acted like it was no big deal, but while driving it started to fall back down and will not close. They now want to charge me over $600 to fix an issue that they created, and unwilling to offer any discount or consideration. Fiat has a known issue with window regulator and I have already had to have this part replaced on multiple occasions, always at the dealership, to the point where I never roll my window down because this can happen. When I brought the vehicle back to address the window, the person completing intake also mentioned this is a known issue and he would never roll down the window of a fiat. If this is a known issue, why did they roll down the window and then refuse accountability for their actions? I was told due to tight quarters the have to roll down the window to ensure they get it onto the lift with no issues, but this was the passenger window and clearly there are ways around this - have someone watch from the outside. They knew this is an issue and did it anyway. Guess they were looking for a reason to find something to charge for. I had already prepaid for next year's oil changes but will not be returning despite their refusal to refund this as well.

Answer a simple question. - Englalond1000

Answer a simple question. "How much is a new engine for a Fiat 500"? It's not neurosurgery. There's nothing to assess. Just DO it!

Poor customer experience - TeslaBrony

Even though I left a 3 star review, I would give their Customer Service a 1*. The fact that I can go to any Auto parts store or Pep Boys and have my check engine light checked for free and then you want to charge me $89.95 for it, is absurd. Maybe, maybe if they were going to then put that fee towards the repair I would maybe understand. I feel like they were taking advantage of my wife whereas our old Fiat dealership that we used to visit before moving went above and beyond to be Customer Experience and not settle for Customer Service. I don't know if we'll go there again. More than likely we'll just go to Magic Mechanic or Pep Boys in the future.

Always helpful and courteous to me. - Vchelm

Always helpful and courteous to me. Get my car back timely. Answers questions I have on service.

I’ll NEVER purchase another vehicle from Fields. I’ve... - Mk44k

I’ll NEVER purchase another vehicle from Fields. I’ve bought 4 cars from them over 4 years( Orange Park) and 1 car was a new Lexus several months back. Over 2 years I had my car in around 6 times because it constantly pulled to the right. Every time they said they fixed it they didn’t. The Rims( 2016 Maybach) look like junk yard rims! For a car with under 40k miles this is ridiculous. They should have replaced the rims under the warranty I had( that expired). Now all of a sudden they agree the rims are no go. I’m buying a Lexus SUC for my youngest daughter next week. BUT NOT from Fields Auto Group! I was thinking about a new Maybach this year, Baxter how I’ve been treated no way I’m spending 200k plus on another Mercedes!