2,230 Florida Used Car Service Centers

HORRIBLE SERVICE, NO CUSTOMER SERVICE! - ElianaM

I have a car with them for over 2 years, and this is the 3rd time the payment process was changed in 2 years to now a different biller. Which I was informed by the previous biller that Latin Motors have the accounts again. I called them twice to speak to anyone that can give me a simple account number to make my payments. The lady that answered the call was lost as ever, I seriously do not know why she is even working if she cannot access anything. Then I went ahead left a voicemail and nothing. Weeks has passed I emailed Edison Cantos three times to help me out. And of course, NOTHING!. Why is it so difficult for ANYONE TO RESPOND TO SIMPLE REQUESTS? I emailed many times and called. So I highly suggest don't even bother with this company for they are truly incompetent workers.

Service was great and Service department helped with - NICOLE5190

Service was great and Service department helped with everything and helped with all my questions. Very happy.

Not very customer oriented - BillD9

I had Leo's do some work for me several months ago. He did good work although it did take almost a week to get the car back for 2 relatively minor tasks. But I was advised it would be several days so no problem. At that time he recommended that I have a certain part installed on the car for aesthetic purposes. Recently I went back and had him order the part. He said would arrive in 2 days. A week later I stopped by to inquire as to status. He said it should have been there but to give it another day or two. Long story short, it has been almost four weeks and no part, no call back, no service.

This place is huge. - 1stBenz

This place is huge. Worked with Steve in service. He was very professional and knowledgeable. He not only addressed my immediate concern he also went over the car and found other issues with the vehicle. He got us into a loaner and took care of all issues. I now feel confident in the vehicle I purchased. Thank you Steve.

I purchased an RX 350L and would like to install a tow - Nick

I purchased an RX 350L and would like to install a tow hitch kit on my vehicle. Since April 4th, I have been attempting to obtain detailed information regarding the estimate I received, as when I visited the parts department, the cost and necessary parts were significantly lower than those quoted. No one has been able to return my inquiries since the 4th to explain the discrepancy. When I visited the service department in person, also on Apr.4th, no advisor was able to assist me; they simply stated that the parts are the tow hitch and harness and the labor cost would be around $1,000 without even verifying the information (even though the same labor in the quote I received was $435.00). In other words, total neglect. I am very frustrated and disappointed with this poor service from Lexus of Winter Park’s service department. If you are considering having any service performed at this dealership, it would be advisable to seek another with better customer service.