On 5/20/2013 4:18:22 PM belld wrote:
We here at our Ford dealership take pride in our work.I am truly sorry we have an unsatisfied customer.We over came several obstacles to try to accommodate these particular customers. However,we do offer full history transparency on any pre-owned vehicle.The dealership uses AutoCheck history report provided by Experian.Our dealership does not have the ability to withhold information from a report provided by an independent service.We did advise the customer please do not purchase if you are not comfortable .We want our customers happy and satisfied.
On 5/1/2013 11:04:25 PM sarahstottlemyer wrote:
We were interested in a vehicle at this dealer and drove from Atlanta to Cedartown to purchase. The Autocheck provided for our review lacked any information for the last 30k miles but clearly said no accidents and they showed that it was rated higher than the average vehicle of its type/make/model/year. When asked for a Carfax report they told us they didn't use that service but Autocheck was equally comprehensive. Well, needless to say, it didn't make sense that there was allegedly no information for the last 2 years of driving on that report. As a result, we looked up the Carfax on our phone and it revealed that it had been in a moderate accident which means an accident that affects the "driveability" of the vehicle. When confronted with this, they simply said, "If you don't feel comfortable buying it..." Any auto dealer would have done a thorough research of the VIN prior to purchasing it for resale and the fact that they claimed that it hadn't been in a wreck was shady at best. We walked out immediately and bought elsewhere. I would make certain that you do your homework thoroughly before shopping at this dealer.