1,437 Georgia SRT Service Centers

Poor service, poor location, no pride... - John Galt

Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.

Misdiagnosed problem on my Cadillac. Tried to sell me... - mgv8

Misdiagnosed problem on my Cadillac. Tried to sell me more parts that were NOT defective. Then it took nearly two MONTHS to get my refund. Couldn't get call backs. Operator refused to transfer me to dealership manager!! Have dealt here for several years. Will NOT return there for many reason!! Buying elsewhere.

Camping World took over 5 months to glue down 2 floor - mike.roper@roperholdings.com

Camping World took over 5 months to glue down 2 floor slats, fix a door hinge, glue accent lights, and replace a faulty refrigerator. No only were they slow, when I got my unit back the black tank was 1/3 full (SO GROSS!), they left greasy dismantled stabilizers on a bare bunk MATTRESS, there were small xxxxxxof water on the floor near the new fridge and they killed a battery! When I dropped it off at Campimg World, all tanks were empty, all lights off, the battery kill switch was set to off, and any greasy parts were left in the storage compartments - not uncovered on a mattress!! I guess this is a waste of time to even list these things but I cannot express how disappointed I am with the Camping World’s service departments in Byron and Woodstock. Sloppy, trashy, inconsiderate, unprofessional, and just all around horrible. So nasty. Who uses someone else’s toilet and doesn’t empty it???? I would say unbelievable but it seems like par for the course for you guys. I’m sharing my experience with the BBB and every online forum I can find in hopes that what happened to me doesn’t happen to anyone else. Worst service department experience and the warranty program is a rip off.

Van heater wasn't working. - Customer

Van heater wasn't working. Took in and 3 weeks later the whole electrical system is down....something that worked great before I took it in. I even have their 45 point inspection to back it up! Guess they weren't going to make enough money just fixing a heater.

I received excellent service in the service dept. - myfathersplace1

I received excellent service in the service dept. Not sure of the gentleman's name but he was professional, friendly and helpful. I've experienced some rude and offensive behavior at other dealer's service departments (unhinged employees are out there) but this one was truly outstanding. I don't usually write reviews but had to make this known. Keep up the good work.