1,437 Georgia Tesla/1000 Service Centers

I had an absolute nightmare of an experience. - Matt Kinney

I had an absolute nightmare of an experience. I would implore everyone to read this post before making a decision to bring their vehicle here. I took my car there on 03 Sep 2024 for a "studder" when accelerating and had a missfire p0306 code. They couldn't duplicate a problem, on the drive home from picking it up it did it again. Had the tech drive with me, he said it was the torque converter. Days later they diagnosed it as bad lifters and said it was a 3 day job. 2 weeks go by waiting for parts and I have to call to get any updates. Now they stated that there were customers in front of me and id have to wait. I had to call again and again for weeks for them to give me any updates. The car didn't get done till 17 Oct 2024, over a MONTH for a 3 day job. Then they said my battery didn't die but had a bad cell. I.e. someone probably shorted it out, and a new OEM one was $498!! I refused to pay for the most expensive battery in history and for something that broke while in their care. They said the battery is over $320 (so that $180 for a 5 min job to loosen 2 bolts). They settled on me paying 1/2 of a new battery, totaling $100 (that means the battery is actually $200).I went there the next day, fri Oct 18. When I got there, I sat across from Cara at her desk while I waited to pay my $100. Cara(the service manager) made a big deal about how much computer work it took to bring the battery price, and then at the end mockingly said as she was typing the price into the computer: “ok your price, $100, our price that were paying $221”. I stayed silent, paid and left. Come to find out that they put in an AC Delco battery from an autoparts store! Then the car the whole drive home made a rubbing noise while turning, and it would get better as the car warmed up. My wife brought it back and the mechanic said it was just a inner fender well that was rubbing, which didn't make sense on why it would go away as the car warmed up, but they "fixed" it and sent her on her way. But before I can bring it back in, while waiting on a red light, the engine violently missfired, shook and shut off. I paid for a tow yet again and they said they messed up putting the engine back together from the original job! The car was done 31 Oct 2024, 58 days later! I asked about the rubbing noise and they said they couldn't duplicate it. The rubbing progressively got worse so I brought it back in a 3rd time. They then diagnosed it as a bad differential. On 08 Nov 2024 they fixed it and I finally picked the car up after over 2 MONTHS LATER!! But long and behold the rubbing noise is less but still obviously present, so it is not fixed. I didn't get a rental car until over 30 days in and I had to demand one, it was not offered. We were not allowed to get a comparable size vehicle which led to us canceling a family vacation. I ended up missing multiple days of work to continuously pick up and drop off the car that cost me over $200 in tow fees. This has been the worst automotive experience I've had in my life, and I will never bring my car back there. Please reply or reach out anyway possible and I will be more than happy to answer any questions.

Fast friendly and courteous Thomas is very effective he - elvinc49

Fast friendly and courteous Thomas is very effective he represents the company in a way that is most satisfying he has excellent customer service GREAT JOB