1,436 Georgia Tesla/1000 Service Centers

Hey, words can't explain the horrible customer service - ZL

Hey, words can't explain the horrible customer service that I've been receiving from The Mitsubishi Morrow dealership. I had my car towed to this location on Wednesday, May 18th, 2022 for a diagnostic. That's it! It is now Wednesday, June 1st, 2022 and I STILL DON'T KNOW WHAT'S WRONG WITH MY CAR! I've missed countless days of work and was never offered a loaner car or even compensation for a rental in the meantime. This dealership literally had my car for over 3 weeks! There's literally been no communication unless I call. And I've been getting the run around for well over a week because on Friday, May, 27th, 2022, Tim told me they haven't ran a diagnostic yet because their diagnostics machine broke. When we're you going to tell me that? How is that my problem? Why am I just now knowing this after you guys having my car over 9 days at that point? I was under the impression that I was a priority and my car will atleast be diagnosed. This is hands down my worst experience ever with a car repair shop and dealership. No professionalism. No communication. Everyone sounds like they have an attitude when you call. I'm the customer and I haven't been treated right. I should have the attitude! AVOID THIS PLACE AT ALL COSTS!!!!! After posting negative reviews only, I somehow got their attention. They told me they found the problem but it would take almost another week of waiting for the parts and labor. After giving my car a bogus diagnosis, they charged me over $1200 to fix my car with a full throttle body to stop my car from going idle and professed that my car is working now. On Wednesday, June 8th 2022, i spent over $40 for an Uber to pick my car up all the way in morrow from fairburn (40+ miles). And guess what? After I paid $1200 and waited a month for my car, my car did not start. Literally! My car is literally having the same issue. After an entire month there's no progress. I feel robbed. I paid for a service and didn't receive anything but a scam. I've lost money, patience, and trust in the Mitsubishi brand overall. After revving up my car a couple of times after starting the car, i was able to drive my car back home from the dealership but my car kept feeling like it would die at any moment. Thursday, June 9th, 2022 I woke up to start my car again the next morning. It immediately died again. I called Tim and told him the issue. He told me to bring the car back to dealership. I arrived to the dealership at 10:45am. I didn't leave the dealership until 5:30pm. YOU CAN CHECK THEIR SECURITY CAMERAS! I WAS THERE ALL DAY!!!!! I waited for ALMOST SEVEN HOURS and THEY DIDN'T DO ANYTHING!!!!! NO HELP! I LEFT WITH THE SAME ISSUE I WAS HAVING A MONTH EARLIER, MISSING WORK, PAID $1200 FOR NOTHING!!!!! SO NOW IM IN THE SAME POSITION I WAS IN ON MAY 18th on JUNE 13th. This is ABSOLUTELY INSANE! AVOID THIS PLACE LIKE THE PLAGUE!!!!!!

Derrick was terrific. Totally professional! Tons of... - Henry

Derrick was terrific. Totally professional! Tons of integrity Excellent experience Will come back again. Respected my time That is all for now Have a great weekend 🤩⭐️⭐️⭐️⭐️⭐️

Wonderful customer service and professionalism - ddlackley

I took my 2010 Honda Accord in to the dealership and was treated very well by Corey Wright and the entire team there. Service manager Alex was great as well. They will be my go-to dealership from now on. I never felt like, as a woman, I was being taken advantage of. That does not happen often!

I recently had my Honda Passport serviced at this - jda7443

I recently had my Honda Passport serviced at this dealership. Service was fast and staff was courteous. When I was presented the bill i asked about the $10 charge that was added. The service agent showed me the SERVICE CHARGE clause that is on the service agreement. In essence a $10 hidden charge. The SERVICE CHARGE statement says that it may include dealer profit! I am disturbed that the dealer would use this approach to generate profit. Why not show this up front instead of hiding it?

Cecilia Thompson was so helpful. - Freddd

Cecilia Thompson was so helpful. She has great customer service and was able to help me with everything I needed.

I purchased by GMC Envoy new from Horton in late 2003 and... - teriwommack

I purchased by GMC Envoy new from Horton in late 2003 and it is a 2004 model. I have had all service work done on the Envoy at Horton Automotive since purchasing it. It currently has almost $170,000 miles and it still runs great! I am not in a financial position for a car payment at this time; however when I am ready to purchase again, I will certainly shop Horton. Horton is very supportive of the community they serve and that is very important to me. Horton has a great team and I look forward to continuing to do business with them!

While on a trip to FL my Suburban's alternator went out. ... - kacieee

While on a trip to FL my Suburban's alternator went out. From my cell phone I called information for GM dealer in Macon. Once on the phone with service department, at 4:15pm, they directed me to their facility, called back every 5 min to make sure I was still mobile and were standing outside waiting on me (held 2 mechanics from quiting time so my service would be fast). Within the hour I was back on the road. For the next 40 or so mins I received phone calls from either a service person or sales person wanting to know if everything was going well with the repair and to let me know they were available if I needed. GREAT FOLKS!!! Will definately go to Macon for my next GM auto/truck purchase!!!<br>

I want to thank Cynthia Beasley and Tyler Woods for - jonhyde9599

I want to thank Cynthia Beasley and Tyler Woods for providing my wife and sons with an excellent service experience. They were traveling from KY to FL and punctured a tire. They stopped in and needed help as their trip had been interrupted by this unfortunate event. Cynthia found a solution for my family's problem and worked with Tyler to get them back on the road in a timely manner... crisis averted. Having made my career in automotive retail operations, I understand that this type of situation can be frustrating for a number of reasons for the service advisor and technician. Its not a big dollar repair and since our unexpected tire problem was not on the schedule it could have possibly the schedule of the shop for that day and more specifically the technician doing the work. However, would never have known any of that by the way Cynthia responded to responded to my family's problem. She was kind to my wife found a solution to our problem and Tyler worked quickly to get them back on the road ASAP! Great job by the team!

2013 Fuel filter change - chartreux2u

Went in for my fuel filter to be changed and truck never ran right after it, we travel full time so when we arrived in Pocatello, ID my fuel filter gauge was showing only 5% remaining we only used 500 Gallons of fuel since the change and only 7246 miles. So I went to Lithia Dodge and that's when I found out that my truck had 2 different fuel filters on it and Hutson Motor co only changed one of them but charged me for a full hour of labor. The truck has been running fine now that both filters have been changed like it was suppose to be. Called Chrysler customer service and they talked to the service techs which lied and told customer service that I refused to have the second fuel filter changed after they told me there was 2 filters. I was never told about the second filter until Pocatello, ID, I sent my copies of the work done to customer service which showed no mention of a 2nd fuel filter. I would not recommend going to the dealer for anything they proved they are dishonest with there lies to cover up their lack of required work by manufactures guide lines of service.

Great service and sales - Anne

Superb service, would recommend to anyone in the Jacksonville, FL area and ask for Walter in sales, he will treat you right, he knows all about all the cars on his lot😎

Everyone was so polite, helpful, and courteous. - cbt70

Everyone was so polite, helpful, and courteous. the waiting area was comfortable, and clean. this is why whenever it’s time to service my vehicle I bring it to this dealership.