On 7/12/2012 5:17:56 PM kd2012 wrote:
Honestly, I'm a salesman's least favorite type of customer. I do my research, I know what I want and I cannot be persuaded outside of what I ask for. I become peeved at the slightest instinct of dishonesty or rudeness. Not only were Sunny and John personable, they were kind, helpful, truthful and invested a sincere interest in ensuring my husband and I had a great sales buying experience. Here's the kicker, we didn't purchase a $60,000 Audi from the dealership, we bought a used car in our exact budget price range! Not once have we felt we were treated less than terrific, especially in comparison to customers who were in there writing out checks to pay for their gorgeous but very expensive cars in full. For years I've had a very negative thing for sales and this one experience alone restored my faith in the art of honesty, respect, kindness and professionalism. Yes, Audi of Hawaii is a business but these two gentlemen we worked with put the art of treating people with kindness, respect and dignity first.
The technicians are incredible. What one tech may lack in knowledge is the next guy's strong suit. The management department works as a team with each technician having their own strong talents. If someone cannot help you or answer your question with 100% accuracy and helpfulness, they will find someone who will.
We discovered a few things with our car that weren't up to our standards and were concerning. Without hesitation both Sunny and John were navigating through steps to have our car looked at not by just one tech but by multiple to ensure no one missed anything.
I don't normally do reviews but I'm a believer in giving credit when due. Considering buying a car from any dealership was a huge deal for me and something I dreaded. Now the only thing I dread is never again having is the same impressive and incredible experience down the road when my husband and I PCS. As a military member and a car buyer who demands being treated as you would a family member or friend, Audi of Hawaii has both my husband and I's immense appreciation, approval and respect. Thanks Audi of Hawaii!
On 7/1/2012 5:44:31 AM regieoligo wrote:
Mai was very helpful in getting me a great deal on my purchased. I wasn't planning on purchasing a vehicle that day but i mention to her i wanted to get rid of my gas guzzler and get an economical car instead. They worked in getting me a good trade for my vehicle. I'm still in shocked that i came home with a new vehicle that i liked. Customer Service is outstanding! Everyone was friendly and helpful.