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BMW of Honolulu - Honolulu, HI

On 9/28/2009 2:48:51 PM pierrejchan wrote:
At first would not provide loaner and is not willing to take care of the customer even if the vehicle was under warranty. Then later notified me that they had found one and gave me a loaner. It took some reasoning but dont think that it should be that way. If you pay good money for a car and it breaks down during warranty,there should be compensation for the customer no matter what, no if's and's or but's. Only asking for another car to drive and customer should not be forced to go and rent one at the customers expense if there are no loaners available. we are lucky this time that they came across an available loaner.

BMW of Honolulu - Honolulu, HI

On 8/6/2008 4:03:52 AM josephi wrote:
I have used this dealer's service department many times over the years I have owned my 330i. They are VERY expensive. Most of the work I have had done was done properly, but again, I had to pay through the nose for it. $273 for oil service? Jeez. All they do is change the oil and filter, and the cabin filter, and check a few other things, most of which I can do myself. I have had window regulators replaced, and found my window tint scratched up after they completed the job. They quoted me nearly $1000 to replace the pads and discs for just my rear brakes. I had it done for $440 at an independent shop. I will not be using this service department again any time soon.