145 Hawaii CODA Service Centers

Ive been an Oahu, Hawaii Infiniti owner for the last 15 - scottebert

Ive been an Oahu, Hawaii Infiniti owner for the last 15 years and have owned four vehicles. Recently things have changed and we now have to use King Windward Nissan due to the on-island stand alone Infiniti dealership integrating with King Windward Nissan, due to the company’s financial hardships.  I just got back from the first experience taking my Infiniti to King Windward Nissan and feel it’s necessary to convey my experience. My business there included purchasing my vehicle at the end of its lease and having an oil change completed.  For starters the contrast between the former Infiniti owner experience and new reality with Nissan was stark. The sales rep that assisted me was pleasant however, had ear gauges. Nothing personal I just found it unprofessional and not inline with a luxury car experience - never saw that at King Infiniti.  Apparently when you purchase at the end of a lease, the dealership needs to make a change that affects the registration. The sales rep went to my vehicle to retrieve the registration and also took my safety check document. I checked the paperwork in my vehicle before leaving and noticed it was missing, had to go back into the dealership, track down the sales rep, and ask for my safety check document. He acted like he didn’t know if they needed it or not. I insisted he find it and give it back. He went into the finance guy’s office and asked if they needed it. The finance guy said no and shuffled through a stack of docs looking for it. I got it back but have a couple of issues. How does a sales rep that says he’s been doing this for 13 yrs not know the dealership doesn’t need my safety check for this type of transaction? The other issue is with the finance guy, why did he take it if he knew it wasn’t a document they needed? They were going to let me drive off, and potentially get a ticket from HPD if I was pulled over or involved in an accident and didn't have my safety check documentation. This was completely unacceptable and to a certain degree, felt like a purposeful act meant to negatively impact me. It’s a good thing I checked my paperwork before leaving.  On to the service experience. There were several red flags observed. It took 3 hrs for an oil change and to change a sensor on my windshield wiper reservoir - seemed excessive. When I checked my car before leaving, there were oil hand marks and smudges on the door and handle. Additionally, the oil fill cap and surrounding area on top my engine were oily and obviously not wiped off after the service was complete. Furthermore, two of my tire valve stem caps were missing and after I started driving and the tire pressure info loaded on the dash, all of my tires were over inflated by 5-7lbs. My perspective - how can I trust the more technical aspects of the work conducted were performed correctly when basic tasks lacked attention to detail? Lastly, the oil change/service reminder sticker placed on my windshield showed the milage due for my next oil change as 5,000 miles from my current odometer reading. The issue is, the Infiniti recommended oil change interval is 7,500 miles. This is clearly a ploy to get customers to come in 2,500 miles early for an oil change. This comes across as a cheap used car salesman tactic. The best aspect of the experience were the Infiniti service writers. They were great, friendly, well dressed, and attentive. They even helped me track down the sales rep to get my safety check doc back. I understand Nissan/Infiniti are having to make significant changes due to the financial health of the company however, the sum of the errors experienced was not inline with a luxury car owner’s expectations. I am seriously considering terminating my Infiniti allegiance after 15 yrs and weighing my options to switch to a different brand that can offer that experience. I think it’s fair to say I’m not going to get the traditional luxury experience Ive grow accustomed to from Infiniti, at a Nissan dealership,

Terrible experience. Worst customer service and the... - Kris Adair

Terrible experience. Worst customer service and the service department is even worse. Never buy a Nissan and never use these guys. Right to repair is a joke with Nissan so we are stuck with a car the dealer can't fix. And it's not that old.

The service manager was very courteous and explained - leahnetoscano

The service manager was very courteous and explained everything~ He was extremely thorough and researched 2 repair issues and an discovered both of these issues are covered under my extended warranty for only $100 deductible~

Crooks - Make it right

Purchased a vehicle with only 10,000miles on it and had it for only 6 months and only has 19,000 miles on it and had to bring this lemon into the shop 4 times now to get fixed. Not to mention that theirs always hidden fees and also a 5 day waiting period

Quality of car is good. - LJ

Quality of car is good. I went to Maui toyota to get oil filter housing and oil filter housing plug for my 2019 Tacoma. I did bought the oil filter housing without knowing that the plug wasn't included, so I went back to buy it but they don't have on stock ( I am willing to buy it cause I need it that day ). So I asked them if I can return it they said it cannot be returned because it is special order but when you look at the receipt the policy is it can be returned an item as long as it wasn't use. And they told me it is store policy that item cannot be returned.

Took it in for one problem, got it back with more problems. - Lena

Very poor Customer Service, Repair Department. #1 Girls in the Service office couldn't be bothered, like I was taking them away from their busy time talking story, that was the 1st time. #2 Had to do my own customer service follow up if parts were in yet for the repair, when they clearly said, "we'll call you"; but didn't mean it obviously as they did not. #3 Had appt, and like deer in headlights "what?; why you here?" bad experience, bummer I'm forced to deal with them because of factory warranty's.

Dealer uses deceptive practices to avoid potential major... - Abakala

Dealer uses deceptive practices to avoid potential major repairs just prior to the warranty expiration. Complaints made to dealer about the vehicle's air conditioning, stalling and transmission were responded to with reports that the conditions were "within normal limits". Within days following the warranty a leak in the a/c system required a $400 +/- hose replacement (which tey didn't have on the Island. Now the clutch is failing and the transmission needs repair. Several letters and calls to the local dealer and the Mainland have gone unanswered.

This service department has absolutly no pride in... - cadillac1

This service department has absolutly no pride in themselves or their work. Lack of leadership has broken the back of the service dept. Even the sales personnel are ashamed of them.

I purchased my first Lexus and got me a RX350 FSport.... - JSmith

I purchased my first Lexus and got me a RX350 FSport. Servco Lexus Team from the GM Charlie Wong to my sales agent Sean Son to finance Paul Lancaster, they all truly made me feel important and took great care of me. I never felt so valuable and full of gratitude from any other dealership I’ve experienced. They do go above and beyond and I am truly appreciative of them. If you are planning on purchasing a Lexus, see Mr. Sean Son. He will extremely take great care of you, and he is super hilarious that will entertain you while looking for the right car for you!