145 Hawaii Rivian/1000 Service Centers

The dealer and finance manager was soo helpful. - helen

The dealer and finance manager was soo helpful. - Just in 2 hours I got my Kia Carnivsl already....was very very thankful and happy to Vic and Joe

Had a factory made trailer hitch installed on my 06' CRV. - Kapenapuko

Had a factory made trailer hitch installed on my 06' CRV. It was accomplished in less time than I thought it would take. It was done right and at a reasonable price. Justin Baker and his service techs are outstanding. Thank you for the continued work on my CRV. I originally bought the CRV from Bob Luddick for a fair price. It was a low miles vehicle and continues to be so. Thank you!

Went in for a free oil change and tire rotation and I was - bruddahonu

Went in for a free oil change and tire rotation and I was in and out in a little over an hour. My appointment was at 0730, so I may have been the very first customer.

Great customer service and prompt with servicing and - ALEX@ZCLEE.COM

Great customer service and prompt with servicing and responsiveness Would see Sarah again for servicing

Serviced multiple cars at this dealership. - Seko

Serviced multiple cars at this dealership. They have a very direct and clear approach. No surprises. Special thanks to Ryan who has been very helpful and easy to work with.

service was amazing from start to finish and always - Lynn

service was amazing from start to finish and always keeping me update to date on my service needs

If I could give 100 stars I would. - Nisha

If I could give 100 stars I would. Shanisha is a great service advisor. Her customer service is always outstanding. Thank you Shanisha for always taking care of my truck.

Excellent servicing of car - JHKS

Took my car in for regular maintenance and a safety check. The work was completed within a few hours to my pleasant surprise instead of an all-day affair. The regular maintenance was thorough. The service people from Curtis to Wendy to the ones greeting/bringing the car around were very courteous and helpful. The most positive servicing experience ever and I've been an Audi owner for over 30 years.

Excellent experience and service - Beamerfan

I just moved here from Cali and had a great relationship with my service center and didn’t think I would find another great one...I did! Ben took my car and heard my issues and addressed each one with an explanation and recommendation. A good service center and employees are hard to find but Bmw Maui is a good one. I will be purchasing my new Bmw here next year! Dilly dilly

Service Department Rocks! - Sb888

I dropped my car off to be serviced and was immediately greeted by Jonathan. He explain everything that was going to be done for my vehicle and was very friendly. All service was completed within a reasonable time frame. When I arrived my car was washed and cleaned. Jonathan politely escorted me to my car and opened the door for me. I have always had a good experience with Cutter Mazda Waipahu service department. But today I can truly say I was treated with exceptional service. Thank you Jonathan and everyone in the service department.

I was recently in Honolulu and needed directions and - wutzupml

I was recently in Honolulu and needed directions and stopped in at New City Nissan. Lisa, the receptionist was so helpful, friendly and kind by printing out directions for us. I used the restroom which was very clean. The area for people to wait while their cars were being serviced looked comfortable and clean. Being from Pennsylvania, I won't be buying a car in Hawaii, but if I needed to buy a car in Honolulu, I would buy it from New City Nissan. (((Just to submit this review, I had to enter a make and model on the website, but I did not have any work done.)))

Service Advisor Rayne Asato was extremely helpful from - Traci, Honolulu, HI

Service Advisor Rayne Asato was extremely helpful from beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service.

Aything but the mainland - jerilynch

I recently had the wonderful experience of having my Macan serviced by Jason and team at Porsche Hawaii. I titled my review Anything But The Mainland because, I my experience with making the appointment was less that excellent. I'd received an email from Porsche saying it was time for my first service. I called the number. The gentleman who answered asked me what I was bringing the car in for. I told him that Porsche had sent an email. He asked me to find the email and read it to him. As I was driving, this was not possible. He looked up my account and determined why I was bringing my car in. I requested a time of 9:30. He said I could have 9:15 or 10 am. I took the 9:15. The next day, I went online and easily changed my time to 9:30. This is something he could have done. He asked if I needed a loaner; I said yes. When I got to the dealer, there were no cars available. Again,something he should have known. Once I checked the car in, all was good. Made even better when I asked If I could make an appointment directly in the future!

Great service and great staff! - Caglarbalkz

Great service and great staff! Thank you for all your help Mercedes Benz team! Special thank to J.D!!!

Convenient location; easy to make appointments for - Alohahi

Convenient location; easy to make appointments for services; good communication with staff; nice lounge waiting area; clean bathroom; new coffee/ hot beverage machine; courtesy car wash.

Always friendly, thorough and helpful, i appreciate that - eveconley4

Always friendly, thorough and helpful, i appreciate that very much. Thank you so much Mahalo

Scheduling was easy. - tora44

Scheduling was easy. Was seen right away when I checked in. Super clean waiting room and great communication as to cost and services needed

I tried contacting the Service Department twice online - Honstarry

I tried contacting the Service Department twice online and they never responded to me. All I wanted to know was whether they had done a proper job on my car. One of the jobs done on my car was a transmission fluid change. Less than a week after they did work on my car, it breaks down and I had to get a new transmission installed at another auto repair shop. The shop discovered later upon repair that there was a lack of transmission fluid in the torque converter which indicated that it had caused my transmission failure. Like another reviewer mentioned on this review site, Tony Honda seems to not reply back to customers once they are already done working on your vehicle. Tony Honda, why make an online contact form available when you do not respond? After submitting the form, your site even says somebody would contact me back shortly. Also, although my service advisor, Kayelah, was professional and did her job when my car was getting fixed, she did not respond to me when I left her a voice message on the day my car broke down to call me back. Update: A Service Department manager had contacted me, and although he was apologetic, he was taciturn. I think he did not want to say much to avoid giving details, but he noted that their mechanic did their job properly and that he is Honda certified. While that is nice to know, it does not explain how my torque converter was dry. Also, the manager did not even try to offer anything to me to keep me as a repeat customer. Everybody, please beware taking your car to get serviced here.

Fast and Budget Friendly Service! - ronnie.ganoot

Fast and Budget Friendly Service!! Scheduling the appointment was easy and the Service Coordinator and Technicians are experts in their field. Much appreciated!