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Latest Idaho Dealer Reviews
On 9/15/2009 8:19:16 PM mcastor208 wrote:I had shopped for a Rav4 for several days.....I went to two other local toyota dealers to get some prices, unfortunately, Tom Scott and the other dealer in Boise had marked up their Rav4...I went to a Toyota dealer in Ontario and they showed me a dealer invoice price. I went back to this dealer and the other one in Boise to see if they would beat the price given to me by the dealer in Ontario. I was treated with a laugh and excuses and didn't get what I was expecting. All I can say is buyer, beware.
On 9/9/2009 1:14:13 PM mikenidaho wrote:I took my 2002 Passport in because the ignition key would not come out of the ignition and for paint peeling down the drivers side in 2 large areas sepparated by a few feet. After 2 hours the service department called and said that they had found the proble (the neutral/park swith was loose) and that they had done a courtesy inspection finding almost $600 worth of work changing fluids.
I went in to pick it up and found that I was being charged $95 for an hour of their mechanics labor and that the paint was "just a crappy paint job". I inquired as to why it took the mechanic an hour to find a loose switch and being that the vehicle has never been wrecked and repainted, how could it be a crappy paint job. The service man apparently became upset and asked if I had purchased an extended warranty. I told him yes, that I had the Honda Care plan. I was then told that it would not cover the factory paint but would cover the loose switch. Not 5 minutes later he was billing my card and when I asked about the Honda Care coverage covering it he just said "nope" with no explanation of any kind.
He then retrieved my vehicle. I was standing waiting as he pulled up. He simply got out, leaving the key in the ignition, and began to walk away. I said "Have a good day" and he neither turned to acknowlege nor respond at all.
This dealorship has very questionalbe billing practices in my opinion (bordering on gouging) and a total lack of customer service.