On 5/20/2013 5:59:47 PM Aaron2323 wrote:
Nick perner and Chris Sanford were both awesome to work with. They both answered all of my questions very well and seamed very happy to help us out with our purchase. Thank you
On 5/17/2013 12:11:49 AM rnielsen2500hd wrote:
My rating is based on the lack of taking care of your customer.
Brake and ABS warning lights on my 2002 Chevy HD2500 were coming on intermittently. I brought my truck to Peterson for service. I was told the problem could be a simple fix, or an expensive one. Next day I got a call from the service department telling me the truck is done and everything is good. I pay $182.70, thanks to the 20% off coupon I got in the mail. I am so happy to get out of this situation for under $200! I walk to my truck, put the key in, start it, and guess what? BOTH WARNING LIGHTS ARE STILL ON!! I walk back inside to tell the service personnel that it is in fact NOT fixed. A service tech checks the fault code and says it's the same code as when I brought it in, so this means the EBCM needs replaced.
I paid $182.70, the cost of the service you provided, just to learn that it is NOT fixed and that I will have to pay about $1000 more to have the problem repaired. I was told the $182.70 could be deducted from the charge to replace the EBCM. That was nice of you, but you should have offered to refund the money I just paid since you didn't do anything besides checking a fault code, cleaned a ground wire, and then told me the matter had been resolved. If I was you I would have been embarrassed to call a customer, tell them their vehicle was fixed, and then have them return immediately to tell you the problem is still the SAME!
So yes, you got my $182.70. I declined the offer to spend another $800 with Peterson to repair the problem. I understand the point of your business is to make money but I think you had the chance to do the right thing in this situation:
1. offer to take the amount of money I paid off the bill for the next level of repair.
2. offer to refund me the money I just paid.
Your company has made no effort to reach out to me and make the situation right. I feel like you lied to me and took the easy way out. You have lost a customer.
Thanks for your time.