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On 11/7/2009 11:50:28 PM jbell1954 wrote:Just wanted to day thanks to Mark and Tom for making my purchase so easy at Chicago Cars. I wrote a reference letter to a prospective client here in Dallas that was potentially buying a car from Chicago Cars and they asked me to pass along my experience to Dealer Rater as well.
In August I went to a couple of my local dealers in Dallas(not naming names) to look for a used BMW 750Li. I looked at 2 different BMW 750Li's at 2 different dealers. The one that I liked best and had the exact options and miles I was looking happened to be at the BMW dealer I bought my 550i from. My salesperson was no longer there so I called and made an appointment and when I got there, the car was filthy and someone had left some garbage in it. The salesperson said they were busy and didn't have time to clean or check it before I got there. (strike 1). The test drive went well and I asked them to appraise my car. The "Used-Car Manager" came out and gave me an insulting Low-Ball offer that was $4,000 less than the other dealer offered.(strike 2) After the manager explaining why my car was valued so low, I said I was tired of the back and worth games and asked them to just give me a final price on the car they were selling and the trade-in value for my car. The numbers didn't change until I said I had to think about it and proceeded to leave. The salesperson said I'll give you another $500 for your trade-in. I said I thought you guys gave me your best price and I was getting the best deal? Again, I said I had to think about it because they were still $3500 less than I was already getting for my trade-in. As I was walking out the manager came out as I was getting into my car and said they have a better offer.(strike 3) I was very upset at that point and I politely said I told you I didn't want to go back and forth and play any games. I was willing to pay their price and told them what I was getting as a trade-in price from the other dealer and they still didn't get it!
The next day a friend of mine suggested looking online and said he had a good experience when he bought his Toyota. So, I started looking around on Ebay for a similar BMW 750Li and I came across Chicago Cars as well as a few other dealers. I emailed 4 different dealers and received an email and call from mark at Chicago Cars within 30 minutes. (2 of the dealers didn't respond and the other one contacted me a day later) Mark sent me an email and asked if I wanted a copy of the service history and carfax report? I replied yes and it was in my inbox almost instantly and I received a call from Tom about 20 minutes later. Tom was very knowledgeable and was able to answer my questions. He assured me that I wasn't alone and they handle situations like this regularly. I had their 750Li inspected by a local BMW dealer in Illinois and they had my 550i inspected by my local BMW dealer here in Dallas. Both cars passed inspection and I ended up getting what I wanted for my trade-in and saved an additional $3,500 on the 750Li over my local dealers price. I took care of the paperwork and sent them their money, I shipped them my 550i and they shipped me my beautiful BMW 750Li. Best of all I felt like I was treated fairly and they weren't trying to waste my time playing those stupid dealer games! People like me are busy and don't have a lot of time to waste. This was a first me; never thought about buying a car I didn't see or test-drive first.
Funny thing, a couple of days ago I was getting an oil change at the BMW dealer and the manager saw me with my new 750Li and apologized for not being able to sell me a car and asked what I paid for it and where I got it? He didn't believe me when I told him and asked if I would try them again on my next one? Yeah, right!
I will be in the market for an SUV for my wife in 6 months and will contact Chicago Cars to see if they have one or can find one for me. Thanks again, James
On 11/7/2009 2:11:41 PM zydrius wrote:NEVER EVER I WILL COME BACK TO THIS POOR DEALER,THEY NOT DOING WHAT THEY PROMISE, THEY THINK WHAT YOU ARE BLIND AND NOT GONNA SEE THE PROBLEM, DON'T TRUST MR. SAMI SALES PERSON AND MR.PERRY USED CAR MANAGER ,THEY EVEN CAN'T CLEAN NICE CAR INSIDE AFTER DEAL IS DONE