Illinois Scion Dealers

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Thomas Toyota of Joliet - Joliet, IL

On 10/26/2009 10:57:59 PM gapoochi wrote:
I went in with a trade in car that is KBB valued at 14800 in good condition (honestly, it's in excellent condition being less than 2 months old!)
I wanted to purchase a car that is listed, very clearly in the front windshield, at $13988. The dealer also had a promo that said they were offering $1000 over KBB for trade ins. I confirmed this over the phone and then again when we got to the dealership.

When it came time to make the final deal, the manager tried to RAISE the price of his car from $13988 to $18000!!!! He said he refused to lose money on the deal (even though it was clearly legit...I wasn't even asking him to discount the price!!!)

How is this fair? How is this even legal?? If the price is marked in the windshield, how can he RAISE it by almost $4000!!!!!?????

I will never again step back in that dealership and I will be letting everyone I know know about the immoral ethics and business practices they allow.

Thomas Toyota of Joliet - Joliet, IL

On 10/16/2009 1:21:22 PM LineNoise wrote:
On September 7th I purchased an As-Is used truck from Thomas Toyota with only their "Warranty Forever" warranty. I checked the truck out, decided to purchase the truck and took it to my Mechanic immediately after purchase that same day. We didn't find any issues with it at that time, but it wasn't a through inspection.

I decided to try the 4 Wheel Drive about 4 weeks later and there was an evident grinding noise coming from the Front Differential. I checked the fluid and it was dark and had metal shavings in it. I decided to then change the fluid in the front differential to see if that cured the noise. It did not.

I returned to the dealer a few days later with the fluid in a bottle to plead my case. I spoke with the service manager and explained the situation. After his technician checked out the truck and little debate they agreed the front differential needed to be replaced. The service manager told me that they will be covering the cost of the front differential. I purchased this truck As-Is, there was no reason that they had to replace the front differential.

I am not a loyal customer to anyone. I am too cheap and must shop around, however if I am in the market for a new vehicle Thomas Toyota will be my first stop for sure. They did what was right without too much hassle. They're honest. They're service can use some work inspecting vehicles, but they made it right.