39 Illinois Essex Service Centers
Excellent and unmatchable service and professional - acheema705
Excellent and unmatchable service and professional workmanship. The whole process was very smooth and the customer service was excellent.
Steve replaced the starter on my Lexus in the driveway. - Rod
Steve replaced the starter on my Lexus in the driveway. He did an excellent job and answered all of my questions.
Steven and the service team are amazing! Always friendly... - Kado
Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
Yaileth Arvizu (Product Specialist): She lied to me about - manizhashafayee2003
Yaileth Arvizu (Product Specialist): She lied to me about my car mats, saying my car never came with them. After arguing and insisting, she finally admitted she was wrong and returned them, but only after being caught. This was dishonest and unprofessional.
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