1,954 Illinois Hyundai/1000 Service Centers

While heading home to Tennessee from vacation my tire... - Me

While heading home to Tennessee from vacation my tire pressure light came on and I stopped at this nearest Honda dealership. They were slammed! And yet when I went in and told them why I was there, they had me back on the road within 15 minutes. I was so appreciative, they were so respectful and efficient and deserve recognition for their kindness.

Keith in service was great and because of him I will... - AnitaHawkins932

Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks

Dishonest, disorganized with a great lack of Customer Care - gtcan2

This would be a 0 star if it were possible. I have been waiting for just under 5 months for parts and for service to be completed. Never received a call back, however, I called them back three weeks ago and they setup an appointment. I arrived there today and was told there may be a per hour diagnostic charge, no loaner car will be provided and that I will still have to wait for parts. I explained to them that I have two years left on my bumper to bumper warranty and that per their own service tech from the original visit back in Nov 2017, all work is under warranty. (I have purchased many cars and have never had issues trying to get warranty service completed.) It is clear that they do not want to service Fiat vehicles in any manner or any form. The Service reps were dishonest and certainly not customer oriented. Note that I called FIAT and they stated that per my descriptions all of the work I needed done would likely be covered under warranty. Thus, its not FIAT, its NAPELTON's horrific service department failing to resolve the issues. Waiting this many months and still not having the service work completed is unacceptable. **Stay clear of these guys, buy from a reputable dealer who will stand by their product. Read other reviews and heed their warnings.

We had our 2014 Fusion serviced and left with a new 2023 - Jkstuff53

We had our 2014 Fusion serviced and left with a new 2023 Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job.

Very friendly staff. - Dora

Very friendly staff. Easy to schedule or reschedule appointments. Always explain the process what is and schedule be done

I have been very satisfied with the service and - babyboomer

I have been very satisfied with the service and performance of my Lincoln Continental and I appreciate the professional experience I received from Scott

I appreciate the time Johnny Hackl in service took to go... - theaher38

I appreciate the time Johnny Hackl in service took to go over what my car needed before my road trip. He did this without making me feel the pressure of additional work that was needed to be safe on the road. Keep up the good work and I hope napleton appreciates all you do because I sure do. Thanks again.

The best dealership and service center I have... - Alpana Patel

The best dealership and service center I have experienced! They are so nice and accommodating and take care of you like family! Thank you!!

I had a very concerning issue with my new Mazda. - Agnesavra

I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊

Service department manager Dennis Tiffert is absolutely - Hristo Atanassov

Service department manager Dennis Tiffert is absolutely professional, knowledgeable and nice person. Outstanding customer service provides Jennifer Murray.

after more then 8 years Joe Ryan treat me as piece of... - Jester479

after more then 8 years Joe Ryan treat me as piece of s.... . never again buy car from them and never again go for service. i have 3 dealers close by ,but i always go to them but after today never again. Joe Ryan get a live and go somewhere else . I was wait more then 24 hours for info about my car.(never happen before). then he hang up on me when i was try get some info how long my car going to be in the shop . car was under factory warranty but he was try charge me for some things. i have extended warranty . i rate them today very bad in all categories most because of service

My first Cadillac, and not purchased thru a Cadillac - hutch1618

My first Cadillac, and not purchased thru a Cadillac dealer. When my check engine light came on, and after a being treated horribly by a competitor, I fortunately contacted Napleton River Oaks Cadillac!! Friendly, helpful, timely & efficient. Every interaction pleasant & professional. Problem diagnosed, part ordered, service scheduled & everything fixed… quickly! First class service operation! Thanks!!

Ralph and Steven/David (Service) are very professional. I... - AA

Ralph and Steven/David (Service) are very professional. I leave the dealership feeling confident my vehicle is safe on the road and running smoothly. Thanks

Clean and friendly staff will continue to stop by to get - leslie.ramirez54

Clean and friendly staff will continue to stop by to get my vehicle serviced when needed to.

I brought my 2007 Pontiac Grand Prix in for a... - Hellrazor999

I brought my 2007 Pontiac Grand Prix in for a transmission problem. I purchased the car with an extended warranty. Charlene was my first contact, she got the car in and I had a brand new loaner car to use while mine was being repaired. Long story short, the transmission was rebuilt but still had a problem. The transmission was eventually replaced. The point of this review is that, even though I had to bring the car back a few times, they worked with me on resolving the issue with a great attitude and determination even though I did not buy my car from them. I own two Pontiac's and have had them both serviced by this dealer. they do great work and I would recommend them to anyone who needs service. One last thing, Robin the cashier always with a smile on her face and was always very helpful with getting the loaner car set up. A++++ on service and friendliness.

I had an oil change. I spoke to Tino to make the... - Mary

I had an oil change. I spoke to Tino to make the appointment and Jeremy when I arrived. Both were professional-pleasant and efficient. I really appreciated that the service was done in a time efficient manor, that my time was valued. Not to mention the complimentary car wash—a nice touch.

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY - deandrerbanks

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY ARE RACIST I WOULD NEVER RECOMMEND THEM TO ANYONE

Went in for burned out light and drove in the - mrstevenbmitchell

Went in for burned out light and drove in the garage…waited a couple minutes for service to come out and that didnt happen. Went inside and talked to guy in middle of the techs (short guy with no personality). He wanted to charge me $189 to fond the problem for a burned out low beam headlight. NOT COOL! Between them overcharging me and his arrogant attitude, not going back!