162 Illinois Jeep Service Centers

HORRIBLE SERVICE! - KGoff

We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!

Recently had my van in for a shifting issue. The Heller's... - Steve Moore

Recently had my van in for a shifting issue. The Heller's team is great with their communication with the repairs as well as the timeline as to how long the repairs would take. Highly recommend!!

Yamaha Kodiak - Medic110

Dylan Williams made my buying experience very easy and very pleasant young man. Great price with no haggling needed, Dylan was very knowledgeable of the product with advantages and disadvantages

You should deal here! - Lou

Best dealer for miles around. The friendly, courteous service in all departments make you feel appreciated. We have traded here for about 25-30 years and keep coming back. Their team work in customer care is out standing. It’s a 5 ⭐️ team. Rich and Mackenzie in service department, girls in the office, sales staff and of course the ownership! You really should give these folks a try. You will not be disappointed. MISS HOSICKS - MISS OUT!

Always helpful and never leave a customer unsatisfied, - Loganfry03

Always helpful and never leave a customer unsatisfied, will go out of their way to help anybody

Been dealing with Fenzel Motors for years, small town... - Jeepman6

Been dealing with Fenzel Motors for years, small town dealer with a first class 5 star attitude. So much better than the high pressure, low service mainstream dealers you find these days.

Went above and beyond! - Little ozzie

I bought a 2017 Nissan Titan from lujack nissan in Davenport Iowa last year. It was new. First of all I love the truck but I will never buy another vehicle from them. The salesman promised me that the new diesel v8 motor from Cummins would start no matter what the temperature is. He lied. At 7 degrees it barely made it. At 2 it wouldn't start. I have had diesel pickups for a long time. The power stroke motors are notorious for not starting in winter. I had a dodge with a 4.9 diesel in it and it never failed me in 11 years. When calling lujacks and telling them my problem they informed me that they no longer had a diesel mechanic and so they couldn't work on it. I told them I was told it was an infallible motor. They said "we don't know that he said that and that salesman no longer works here so we can't ask him!" They said to go find another dealer. I did. Ken Nelson in Dixon. Zack, the service manager, after two days of warming it up with knipcos and covering with blankets to get it started put it in the front of the line. He said that these trucks need a block heater. I told him what the other salesman had told me and he said, "he lied to you". After it thawed out I had them service it bile it was there and tell me what he thought. He said it needed a block heater and it might help where I get my fuel. I always keep additive in it but I don't always watch where I get my fuel. After complaining to lujacks and then Nissan about what I was told, lujacks finally agreed to supply the parts but as they didn't have a diesel mechanic I was on my own getting it put in. Lujacks finally sent the parts to me and I talked to Zachary about getting it in. I came out of work 2 days ago and my def system failure was flashing. I called Zachary at men Nelson and he said to get it there. Again, he put me up front! They found an electrical issue and while they had to wait for 1 day for parts, the put in my block heater! The block heater on the Titans is a little more extensive than the old , " screw it in the freeze hole and plug her in" days. I got my truck back today with hopefully all of this nonsense over with! I would like to say that I did try to but the truck there first but we couldn't make a deal. Will I rethink it next time? Probably. It is worth something just to feel confident in the after buy care.Their service department is fantastic! I went back there in the shop and talked to the mechanic myself. Smart guy and everyone there, even the lady I paid was smiling! Folks, if you asked me to say one bad thing about ken Nelson in Dixon I couldn't and wouldn't. I do sometimes have a hard time dealing with them but we bought our new Corolla from them in 2009 and my wife won't get rid of it! I am very confident in their service though! The best of the best! Thanks zack! I owe you! Rick osborn

Repairs to Jeep Grand Cherokee - R2 Crawford

We had a shimmy in the steering of the Grand Cherokee. Had been to two other locations with no satisfaction. Rachel and the technicians worked on the problem and made the repairs. Very cordial people and I will be returning for other services..

Travis was able to verify my repair WAS in fact covered... - halliebushar

Travis was able to verify my repair WAS in fact covered under warranty after i had been told by a different service member it would be an $800 fix. Also had my repair done in less than 24 hours after dropping it off. Travis definitely made the "costly repair stress" disappear by going above and beyond for me, 10 out of 10 rating was given without a doubt!!

I am very disappointed in this dealership. - am.appel4

I am very disappointed in this dealership. My oil change went from 85.00 to $121.00. The excuse was Chrysler wants Chrysler oil in my Jeep. I should get to choose my oil and I shouldn’t get charged for something I didn’t want. My car ran just fine in GM oil. I’m frustrated, I need to find someplace I can trust! Someplace that will put the customer before the car/oil manufacturers! Customer service should be the priority!

They always take care of my needs when my cars need - ronaldpisarczyk

They always take care of my needs when my cars need maintenance. Never a problem

Bought a new van there. - cherylshanks90

Bought a new van there. Called for a service appointment. They don't schedule oil changes. Was told the service department is quick, takes about 1/2 hours in and out. Drove 1.5 hours only to be told it was a 3 hour wait. Worst service department ever

Traveling from Indiana to Mississippi on 57 South we has... - ohairebk

Traveling from Indiana to Mississippi on 57 South we has a the lug nuts and wheel come loose. It was about 2:00 pm and we were needing to find a place to work the vehicle in so we could get the repair done and back on our way. We searched the internet and used the Garmin and found a tow service. The tow service was from a small shop that couldn't fix the car until the next day and that would mean a overnight stay and pay for another motel room, one was already paid for at our destination. The garmin lead us to Linwood Motors and the internet gave us the phone number. Chad answered the call and said when the tow truck picked us up on the interstate we would be about hour and half out but he would work us in. When we arrived at Linwood they worked us in and we were on our way by 5:00. They were kind and very understanding about our situation. They have a verky nice facility and I was impressed with the way they treated others who walked in while we were they.