70 Illinois Kia Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Great experience from both Kyle and John your service - Clh6285

Great experience from both Kyle and John your service department! Very very helpful! Thank you! I have purchased two cars from you, with my second Kia am currently having problems with oil consumption and they have made me feel confident that Kia will stand by their product. Thanks again….I’ll be back!

Left my windows open in the rain. - Chase

Left my windows open in the rain. Took 5+ hours for oil change and tire rotation for an appointment that was made 5 months in advance.

Brett was a really big help to me. Made the process easy.... - mdrury5459

Brett was a really big help to me. Made the process easy. The gentleman that did the finances was very nice too Devin I think was his name. Thank you all.

The air conditioning on our recently purchased 2023 Niro - michael.santay

The air conditioning on our recently purchased 2023 Niro went out; although it took several weeks for the issue to be located and the parts ordered (which added some time to the process) the service dept communicated throughout the process, provided a HEV loaner, and ultimately worked with Kia on the fix and related warranty coverage. Thanks to Chris and the team for resolving this.

The staff in the service department at Gerald Kia is - joepopo1234

The staff in the service department at Gerald Kia is great. Everyone is so polite and efficient. The waiting room is very comfortable. Our vehicles are kept in top shape by the technicians. I highly recommend Gerald Kia!

Always get great service and suggested service. - fatlangoody

Always get great service and suggested service. Great crew. Never been disappointed. Going on 3 years. Thank you and MERRY CHRISTMAS TO ALL.

Above and Beyond - Brian___

I had the 2006 KIA in for service to replace the timing belt, flush the transmission, replace the cabin filter and change the oil. I developed a problem soon after that was unrelated to the work they did. Evidently a mouse had chewed some of the wiring, and it caused the coil to malfunction. They got right on the problem, and accepted responsibility simply because they had not seen it. They repaired the wiring and only charged me for the new coil and installation. Since they really had no responsibility for the mouse chewing, they didn't need to be so helpful, but they were. It's a great service department.

This dealership has all of the aspects of great - BusinessAnalyst1

This dealership has all of the aspects of great customer service. I went to another dealership appointment made to address a fire hazard 'initial remedy' and the part wasn't on hand. I went to the Bloomington dealership whereupon the service and mechanic team applied the initial remedy recall fix in 10-15 minutes.

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.