1,954 Illinois Pontiac/1000 Service Centers

Finally a service center that doesn't try to take advantage - Olivia 543

Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.

We had a fantastic experience with Bob in sales and Jamie... - sjohnson1541

We had a fantastic experience with Bob in sales and Jamie in finance! Reasonable trade in value for our Jeep and didn't feel like we were being jerked around. They went above and beyond to keep up us informed and let us know our options. We felt great leaving and will definitely be back in the future!

Fast service and got us they payments we wanted. Very... - Flynrn2002

Fast service and got us they payments we wanted. Very open, honest and willing to work with us. Highly recommend going here for your vehicle needs

I could not be happier with the service department at - chilibean1

I could not be happier with the service department at Algonquin Genesis. Always a loaner within a few days of making appointments. Patty the service writer is always cheerful and helpful. After service, car comes back as clean inside and out like new.

Adam was a great advisor he worked on my radio part was - Rachel

Adam was a great advisor he worked on my radio part was back ordered but he kept me up to date all the time I appreciate it

Always friendly and prompt service with this dealership! - LSteinborn

Always friendly and prompt service with this dealership! Would highly recommend to anyone! They deliver when promised

This is the third car we have purchased from Bill at - Dafaye

This is the third car we have purchased from Bill at Weber Chevrolet. We had suffered storm damaged and needed to replace a car quickly. Bill came to our rescue. We always get good service at Weber Chevrolet

Good customer service - Gabriel Stanley

I get same type of service as always and I have no complaints. Customer service is pleasant as always. I'm glad this is close to home as well.

Josh was great to work with, he actually knows what he’s... - berkowicz_andrew

Josh was great to work with, he actually knows what he’s talking about. Plus he had a pleasant scent to him.

Professional, friendly, patient and extremely thorough. - Kayefab7

Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole.

Great customer service, had a lot of questions about my - 2fiddy

Great customer service, had a lot of questions about my used car and Rebecca took the time to get the answers and follow up. 5 stars you should just ask for her she gets it handled 👍👍👍

Gary Gross and Mark Gungor are two of the best guys I've - BARSAMIAN

Gary Gross and Mark Gungor are two of the best guys I've ever worked with in a service department. They were honest, fair, and prompt..... Napelton Aston Martin is a jake and rip you off in their service department.

What a great place!! We had been looking for a Tahoe for... - csingleton

What a great place!! We had been looking for a Tahoe for a while with no luck. Graue had what we wanted with a no pressure sale and even went above and beyond and delivered the vehicle to us! Terry Allen was a pleasure to work with. Please consider shopping here when searching for your next vehicle.

I brought my car in for service/repair due to a... - colinrei

I brought my car in for service/repair due to a wiring/electrical issue that would not let my car respond to the throttle or start. I chose them to do service on my car based on the good reviews, pricing, and the fact that they have worked on infiniti's before. The service was outstanding. They were very friendly and not only did they fix the problem I brought my car in for, they mentioned other things that needed to be fixed, of a few I declined because I could do it myself. When it came down to the final payment, my quote ended up being half as much as they originally quoted me because they did not install a whole new IPDM (circuit board) and just gave me the relay that I needed. They really look out for their customers and try and save them money in any way they can. Along with all the repairs, they fixed a few other minor problems with my car free of charge. E-brake adjustments, installed a splash guard on my car (that kept falling off on me everytime I tried to put it on when I drove at high speeds), and I was also having this issue with my keyhole on my drivers side where it would pop out, and the plastic cover would come off. They kept it from popping out, and they used a putty to keep the plastic casing on. (this was a surprise to me, and it had been bothering me for months because I did not know how to fix it [being the keyhole to my door and all]) All in all, I am EXTREMELY happy with their service and if I ever need any repairs on my infiniti again, I will certainly go to them, and recommend anyone with an import/luxury car to go to them as well. They beat the dealership rates, mention anything else that is wrong with your car, and are friendly, fast, and most of all, look out for you the customer, and save you money. - Colin

Your telephone system is horrible. - mikefdenny910

Your telephone system is horrible. I found it nearly impossible to speak to anyone in service. Most of my calls went straight to voice mail. None of these messages received a return call. Two of my calls went to one of your stores in Springfield. I won't even say how I was treated there. This type of service has to be hurting your business. Everything is computer managed and when it doesn't work customers quit calling. There is no other option to talk to a person. Enough said. Fix it!

Satisfied customer - Brenda C.

Bought my 4th new Sante fe here, great salesperson- Virginia, good trade-in, great rebates! Overrall very satisfied. Will definately come back here for all my service needs.They do not try to pressure you if you don't want anything done.

How I Felt After Getting Exceptional Service - gmg0833

I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership

Once you get connected to service team, they do a great - kim.clark23

Once you get connected to service team, they do a great job in keeping you informed, providing options and completing the service properly.

Always friendly and helpful. - court

Always friendly and helpful. Service, sales and parts all work very well together. Gustafson Ford is wonderful at non pressure car buying and communicating with their customers.

Tim Butterly was very helpful and courteous! - Burton8398

Tim Butterly was very helpful and courteous! I would definitely recommend this dealership to a friend!!

all i know is that i been ariund and this place is the - bigjeff68

all i know is that i been ariund and this place is the inly one shop i will go to!!! yur mgr dean is awesome!! very knowlegable with parts. very patient and a nice person to do bussiness with.. alot if guys only know wat the computer tells them. this guy dean knows his parts!! and thats all i have to say cuz hes the only one i will deal with.

I went to Hawk Nissan because I did not like the attitude - aaronlh75

I went to Hawk Nissan because I did not like the attitude I was given at Gerald Nissan in North Aurora. Andy in Service was absolutely AWESOME!!! He assisted me with everything and was completely open with what was going on with my car and what I had to do. Ultimately I ended up needing a new CVT (under extended warranty) and provided a loaner. I would recommend Hawk Nissan for all of your needs. HIGHLY RECOMMEND!!!😁 I ALMOST wanted to buy the loaner car I drove!!!