1,958 Illinois Pontiac/1000 Service Centers

I own a 2018 Hyundai Tucson and have been taking it to - Luis

I own a 2018 Hyundai Tucson and have been taking it to Elgin Hyundai for service ever since I bought it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Part of the reason is because of the warranty, the reasonable price and the good service I have received over the last 24 years. My most recent experience is no exception. Starting in January of 2023, I was experiencing some issues with my powertrain… issues that are covered under warranty. During the time I first noticed the issues, I worked with one of the service representatives from Elgin Hyundai named Jorge Quevedo. No customer likes experiencing issues with their cars, much less a warranty issue near the expiration date of the warranty. However, over the last 20 months, Jorge assisted me through the process of rectifying the issue from beginning to end. The process was sometimes frustrating because rules are rules and protocols are protocols. However, Jorge was patient, honest with me and saw me through the entire period - even during my communications with Hyundai corporate office to get the work completed. I have never once felt alone, mal-informed, or rushed and it is because of service reps like Jorge that keep people like me loyal customers to brands that value good customer service, honesty and follow through. Kudos to Jorge, kudos to Hyundai for honoring their warranty, and thank you all for a pleasant customer experience for the last 24 years. My next new car will most definitely be - you guessed it - a Hyundai because of experiences like this.

Great experience from both Kyle and John your service - Clh6285

Great experience from both Kyle and John your service department! Very very helpful! Thank you! I have purchased two cars from you, with my second Kia am currently having problems with oil consumption and they have made me feel confident that Kia will stand by their product. Thanks again….I’ll be back!

This dealership is the only one I take my cars to. - suhaoner

This dealership is the only one I take my cars to. I trust them with all of my cars.

I've always been able to trust the service. When one... - Barbie1952

I've always been able to trust the service. When one dealer told me I was riding on rotors this dealer said I had 10,000 miles left on the brakes which was correct because I had a second opinion. When needed they provided me with a free loaner even after the warantee was up. I would go back.

Left my windows open in the rain. - Chase

Left my windows open in the rain. Took 5+ hours for oil change and tire rotation for an appointment that was made 5 months in advance.