1,945 Illinois Pontiac/1000 Service Centers

I had a very concerning issue with my new Mazda. - Agnesavra

I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊

Service department manager Dennis Tiffert is absolutely - Hristo Atanassov

Service department manager Dennis Tiffert is absolutely professional, knowledgeable and nice person. Outstanding customer service provides Jennifer Murray.

after more then 8 years Joe Ryan treat me as piece of... - Jester479

after more then 8 years Joe Ryan treat me as piece of s.... . never again buy car from them and never again go for service. i have 3 dealers close by ,but i always go to them but after today never again. Joe Ryan get a live and go somewhere else . I was wait more then 24 hours for info about my car.(never happen before). then he hang up on me when i was try get some info how long my car going to be in the shop . car was under factory warranty but he was try charge me for some things. i have extended warranty . i rate them today very bad in all categories most because of service

My first Cadillac, and not purchased thru a Cadillac - hutch1618

My first Cadillac, and not purchased thru a Cadillac dealer. When my check engine light came on, and after a being treated horribly by a competitor, I fortunately contacted Napleton River Oaks Cadillac!! Friendly, helpful, timely & efficient. Every interaction pleasant & professional. Problem diagnosed, part ordered, service scheduled & everything fixed… quickly! First class service operation! Thanks!!

Ralph and Steven/David (Service) are very professional. I... - AA

Ralph and Steven/David (Service) are very professional. I leave the dealership feeling confident my vehicle is safe on the road and running smoothly. Thanks

Rodrigo was great and straight forward! Works with the... - Jessiegarcia2448

Rodrigo was great and straight forward! Works with the customer and helps them out to get their dream car! Thank you for your time and care.

Clean and friendly staff will continue to stop by to get - leslie.ramirez54

Clean and friendly staff will continue to stop by to get my vehicle serviced when needed to.

I brought my 2007 Pontiac Grand Prix in for a... - Hellrazor999

I brought my 2007 Pontiac Grand Prix in for a transmission problem. I purchased the car with an extended warranty. Charlene was my first contact, she got the car in and I had a brand new loaner car to use while mine was being repaired. Long story short, the transmission was rebuilt but still had a problem. The transmission was eventually replaced. The point of this review is that, even though I had to bring the car back a few times, they worked with me on resolving the issue with a great attitude and determination even though I did not buy my car from them. I own two Pontiac's and have had them both serviced by this dealer. they do great work and I would recommend them to anyone who needs service. One last thing, Robin the cashier always with a smile on her face and was always very helpful with getting the loaner car set up. A++++ on service and friendliness.

I had an oil change. I spoke to Tino to make the... - Mary

I had an oil change. I spoke to Tino to make the appointment and Jeremy when I arrived. Both were professional-pleasant and efficient. I really appreciated that the service was done in a time efficient manor, that my time was valued. Not to mention the complimentary car wash—a nice touch.

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY - deandrerbanks

THIS DEALER HAS THE WORST CUSTOMER SERVICE I FEEL THEY ARE RACIST I WOULD NEVER RECOMMEND THEM TO ANYONE

Went in for burned out light and drove in the - mrstevenbmitchell

Went in for burned out light and drove in the garage…waited a couple minutes for service to come out and that didnt happen. Went inside and talked to guy in middle of the techs (short guy with no personality). He wanted to charge me $189 to fond the problem for a burned out low beam headlight. NOT COOL! Between them overcharging me and his arrogant attitude, not going back!