1,961 Illinois Pontiac/1000 Service Centers

I needed my tires rotated. I happened to be in the area... - 8973glenburn

I needed my tires rotated. I happened to be in the area so I dropped in. They immediately took care of me. They throughly checked my car for any problems. I found out that my front brakes needed to be replaced soon. Being a woman I depend on your dealership to take care of my maintence. The service manager, Kevin Hawkins, took me to the lounge and got me a cup of coffe personally. The tire rotation was free you can't beat free. Overall I would say that your dealership is the best. I have told some people about how good you are.8973

I was visiting Chicago from out of town. - klemmac

I was visiting Chicago from out of town. My air conditioner went out and it was very hot. I also had a 7 hour drive back home. I took my car to this dealer. I had purchased the extended coverage but they said a rock went through the compressor so I wasn’t covered. They told me at the dealership I could submit a claim with my auto insurance. It was a Friday afternoon and I needed to get back home so I told them to go ahead with the repairs. It was almost $5500. My auto insurance is now saying it was not a rock. It should have been covered under warranty. My local Kia dealer is saying I got taken and it shouldn’t have cost me even half what I paid. I would never recommend this deal. They scammed me for thousands of dollars. I was out of state and had no other options. I will never buy another Kia and would not recommend anyone trusting this dealership.

He’s very good and cooperative with their customers with - Abbaszeb84

He’s very good and cooperative with their customers with such a pleasant environment. Great staff

Great experience. Shane was thorough and explained the... - djl0202

Great experience. Shane was thorough and explained the whole process. Just made purchasing a car easier. The whole team was great from Tom to Shane.

Pat Cousar is allways ready to answer any question I... - rosekate

Pat Cousar is allways ready to answer any question I might have about my new car or to show me how car features work.I buy all my cars from Pat.

This place has gone way down hill in recent year. - Mkd

This place has gone way down hill in recent year. I don't know if they are under new management or what. Took my car here for an oil change. Paid 4xs what I would have at local mechanic but I wanted it done right so that was ok. A month later there is absolutely no oil in my engine and the oil cap is so loose that I could take it off by hand. Business made zero efforts to reach out to me and make things right. I will never take my car here again. Even if there's a recall, I'll travel to a different Hyundai dealership. This place just wants your money.

Efficient, friendly service. I had left my car at the... - HappyHonda

Efficient, friendly service. I had left my car at the dealership and was texted about a couple of additional services that were recommended along with their costs. Very helpful. I then called and asked a couple questions before giving my approval for the services.

I had just purchased a used Subaru and came to pick it up... - jadhumes

I had just purchased a used Subaru and came to pick it up two days later. When I got to the car, I couldn't get inside it because it wouldn't unlock with the key fob. I went inside the Serra Honda service area to seek assistance. It was raining outside and one of the Honda Service techs was able to get into the car to bring it to me. We discovered the key fob battery had died. So Chris Rogers took the time to take the key fob apart and replace the battery for me. He made sure the car started and that I was able to get on my way. Thanks to him for his assistance! This was a busy time in the morning for people to drop off vehicles for service and it was raining outside. I appreciate the great customer service!!!

Convenient - ddummler

I vowed a long time ago that I would never buy from a dealer again. Then I saw a must have used car on their lot I had to look at. They totally won me over with no pressure, fair trade value on my old car, and decent price on used car I wanted. Plus 3yrs free oil changes and nitro membership for tires. The anxiety of "the dealing with the dealership", is nonexistent when you deal here.

Always a quality experience , Shirey has the most direct... - toptechchicago

Always a quality experience , Shirey has the most direct honest helpful staff out there mostly 5 star customer service at Shirey that keeps me coming here. These folks help you take care of your car , they dont rob or take advantage quite the opposite, I find them to be consistent honest brokers over 7 years in these confusing days of lies