1,961 Illinois Pontiac/1000 Service Centers

I cannot emphasize how much you should AVOID this - akers189

I cannot emphasize how much you should AVOID this dealership and its unprofessionalism. I have worked in law enforcement for 13 years and have never seen a level of incompetency from one company. My review has to do with lack of communication. I purchased gap and a mechanical warranty from the dealership in 2021. I traded my purchased vehicle in 2023 to another dealership and contacted Bloomington about the refunded I was due since I did not complete my contracts. All I wanted to know was the process of getting my refund and when it would arrive, THAT’S ALL! Unless you are buying a car from them, they will not return your call or emails. This started in October of 2023, and I finally received my refund check today, 6 months later! I had to get Subaru corporate involved, and Bloomington would not even return their calls and emails. The Subaru corporate agent I spoke with has been on this case with me for over two months and has never seen anything like this. The people to avoid at this dealership (If you must go) are the following: Juan Prado (Finance), Wilson Johnson (Quit I think), Nick (A manager), Matt Bachara (General Manager), Joe Fasanella (Executive Manager) and Joe Sasanella (May have spelled wrong, Executive Manager). All of the above (Except Matt on one single occasion) ignored all of my phone calls and emails. Jose would only call me back when the District Sales Manager was notified of the issues I was dealing with from the Subaru corporate agent. I hope this dealership tries to dispute anything I have mentioned since I have kept all requests for contact information. And finally, thank you to the receptionist Kaylen for all the calls I made to the dealership, she knows exactly how much headache I had to endure.

Had my 2008 XL7 engine replaced due to a bad oil filter... - Donna Dattilo

Had my 2008 XL7 engine replaced due to a bad oil filter from an aftermarket oil change business. After them having my car for 44 days, (it took two weeks for the engine to be sent from California (I’m in Illinois?) and then they broke a bolt and we had to wait an additional 2 weeks for another engine to be delivered) they agreed to pick up $780.00 out of the $1000.00 rental fee after paying $10,000.00 (that’s correct) for a new engine. Well 60 days later on my Chase bill is the charge of $780.00. Called Enterprise and they told me that Elmhurst Suzuki never paid the bill that they agreed to, and now they are out of business. Suzuki’s home office told us that each dealership is independently owned and will not do a thing for us. ? Although the broken parts were caused by the service center. I will never purchase another Suzuki and once I pay my payment off more, it’s going down the road to some other sucker!!! If I can find the owner, I will put a small claims suite against him.